Customer Service Operations Manager

Role Manager – BPS Customer Service OperationsLocation: Mumbai (Chandivali)We are looking for an experienced and dynamic professional to fill the Manager position for our customer service process.The ideal candidate should have at least 12 years of relevant experience in BPS Voice/Non-Voice processes. This role demands strong leadership and team management...

Core Operational Responsibilities:Ensure continual improvement in operational risks at all levels. The position is required to adopt a partnership approach to understand underlying risks and recommend appropriate fit-for-purpose practices in all COEs & enabling functions such as Facilities, HR, Finance, Procurement, IT, etc. ▪ Play the role of an enabler...

Contact Center Operations Management: Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. Monitor key performance indicators (KPIs) and metrics to evaluate contact center...

Experience Level: Overall, 10 to 12 years, with a minimum of 4 years in leadership role.Location: HyderabadDesignation: Open based on relevant experienceExperience in Gaming (RMG) / B2C industry is preferred.OverviewWe are looking for a customer service manager to build & balance customer support strategy and delivery while championing people management to...

Customer Service Executive (Sea Import) **Salary**: 20,000 to 35,000 Location: Mahipalpur, New Delhi Company: Logistics Company Experience: 3 to 5 Years - Preparation of Import Checklist - Co-ordination with the Shipping Lines for getting the IGM details, Vessel Schedule & DO charges - Co-ordination with the Operations officers Co-ordination with the...

Role - Customer service - TL/ManagerLocation - BangaloreExp - 8-15 YearsIndustry - MediaI. JOB SUMMARYOverall accountability of teams’ and process performanceEnsuring business metrics/KPIs are met as per SOWEvaluating business requirements and lead performance improvement initiativesTraining and competency development of the teamAnalyze performance...

Contact Center Operations Management: Oversee the daily operations of the contact center, ensuring smooth and efficient functioning. Develop and implement contact center policies, procedures, and guidelines to optimize performance and ensure compliance with quality standards. Monitor key performance indicators (KPIs) and metrics to evaluate contact center...

•The Ops Manager is responsible for the safe and efficient delivery of a number of time critical processes through exceptional customer care and end to end case management for our deceased accounts relating to all Banking and Financial Services products•This will include supporting the team via people leadership and overseeing the workflow to ensure it...

Looking For Fresher Customer Service/ Computer Operator /Customer Service Executive / BPO / Call Center / Fresher / Chat /Voice Provide information of Products/Services/Offers to customers. Handling in bound calls&outbound calls Understand customer need Solve customers 'query overt he phoneResolving customer complaints brought to your attention.Handling...

Job Title: Taxation ManagerWe are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you.Key Responsibilities:- Lead and mentor a team of tax analysts.- Manage and oversee:- Income Tax Filing- Tax...

Job Description and ResponsibilitiesCustomer Service ManagerBUSINESS: CIRCOR IndustrialLOCATION: Coimbatore, IndiaDIRECT REPORTING: Head Sales (Industrial Valves)FUNCTIONAL REPORTING: NAPOSITION DETAILSPosition SummaryThe Customer Service Manager is responsible for maintaining and driving customer satisfaction by establishing a professional and positive...

Job Title: Taxation Manager We are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you. Key Responsibilities: - Lead and mentor a team of tax analysts. - Manage and oversee:- Income Tax Filing- Tax...

**Roles & Responsibilities**: - Client Servicing: Interacting with clients from Transport / logistics segment and servicing them for their day to day requirements. - Operations: Managing operations related activities, stock management and coordinating with team internally. - Business Acumen and Customer Retention. - Develop strong strategic relationship...

**Roles & Responsibilities**: - Client Servicing: Interacting with clients from Transport / logistics segment and servicing them for their day to day requirements. - Operations: Managing operations related activities, stock management and coordinating with team internally. - Business Acumen and Customer Retention. - Develop strong strategic relationship...

The Ops Manager is responsible for the safe and efficient delivery of a number of time critical processes through exceptional customer care and end to end case management for our deceased accounts relating to all Banking and Financial Services productsThis will include supporting the team via people leadership and overseeing the workflow to ensure it is...

About Company:CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, and new economy sectors such as business parks, industrial, logistics, and data...

Addressing real-time negative responses. - Ensuring all complaints are tracked on social media. - Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers. - Use of forums and social media to seed positive content for better ORM. - Should be able to manage a tight grip of the ORM operations. - Escalate to...

About Company:CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, and new economy sectors such as business parks, industrial, logistics, and data...

JOB DETAILSPerform Point of Sale proceduresEnsure demand and manage floor stockVisual Merchandising and display as per guidelinesDeliver a high level of customer serviceBuild customer confidence of customers by making the store experience interactive, engaging and reassuringAdhere to the standard operating procedure and the policies of the...

JOB DETAILS1.Perform Point of Sale procedures2.Ensure demand and manage floor stock3.Visual Merchandising and display as per guidelines4.Deliver a high level of customer service5.Build customer confidence of customers by making the store experience interactive, engaging and reassuring6.Adhere to the standard operating procedure and the policies of the...