Customer Support Executive

4 days ago

Chennai, India Eazymed Technologies Full time
Job Summary:

MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

About MrMed:

MrMed is India’s largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

For more details click here: Responsibilities:Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chatsResolving pre-dispatch issues of the customers - dispatch delay, product non-availability by coordinating with the Purchase or Logistics departmentsResolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective departmentAnswering phone calls and making follow-up outbound calls to update the customersDeveloping and sustaining solid relationships with customers to encourage repeat purchasesCoordination with all the other departments to ensure customer query resolution at the earliestResolving issues of the customers within the specified TATEscalating issues to team leads and persistent issues directly to senior management

Job Location:

Chennai

Kindly note, only Chennai-based candidates will be considered for the roleRequirements

Bachelor’s degree in any field (prior part-time or full-time experience is a plus)0 to 3 years of experience in voice/ semi voice process in a non-IT roleExcellent communication skills in English (fluency in Hindi is a plus)Proficiency in computer and internet applications, basic excel skillsAbility to multitask and manage time effectivelyExtremely organized with strong time-management skillsTemperament for handling customers with careCandidate should be comfortable working from office (T. Nagar)

  • Customer Support Executive

    4 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    4 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    4 weeks ago

    Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Customer Support Executive

    2 weeks ago

    Guindy, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Looking Customer Support Executive** **Should have good communication skills in Tamil / English / Hindi** **Should have 2 yrs experience in Telesales / Customer Support** **Immediate Joiner will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Life...

  • Customer Care Executive

    4 weeks ago

    Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...

  • Customer Support Executive

    2 weeks ago

    Chennai, India INIYAS Services Pvt Ltd Full time

    INIYAS Ltd is looking for a Customer Support Executive to assist our customers with technical problems when using our products and services. Key Responsibilities: Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Communicating with customers through various channels. Responding promptly...

  • Customer Relationship Executive

    3 weeks ago

    Chennai, India Industrial Support Services Full time

    **1) Customer Relationship Manager (CRM)** **Job description** Looking for a confident, soft spoken Customer Relationship Expert ( CRE ) Planning and delivering CRM strategies across the organisation with a view to retaining existing customers and constantly servicing them. - Taking care of the customer requirements - Making sure the customer database is...

  • Customer Support Executive

    1 week ago

    Chennai, India Sulekha.com Full time

    Customer support executive with 1or4 yrs exp, Chennai |Telugu language is mandatory / Whatsapp resume to Sudha via 8122035702 / must have experience in customer support salary will be 25000 to 28000 permonth **Job Types**: Full-time, Regular / Permanent **Salary**: ₹23,000.00 - ₹28,000.00 per month Schedule: - Day shift

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Tazapay Pte Ltd Full time

    Job Title - Customer Support Executive roleLocation - DelhiAbout Tazapay Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Eazymed Technologies Full time

    Job Summary:MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.Job Location: ChennaiKindly note, only Chennai-based...

  • Customer Support Executive

    4 weeks ago

    Chennai, India HFG Entertainments Private Limited Full time

    We are seeking a Game Support Executive who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador. Your role: - Resolve player...

  • Customer Support Executive

    3 months ago

    Chennai, India YENNES Infotec Full time

    Interface With Client’s Dealers On Inbound Or Outbound Calls Or Via Remote (Internet) For The Purpose Of Resolving Routine Customer Issues With Products Or Services. Speak To Customers/Dealers In A Courteous, Friendly, And Professional Manner Using Agreed Upon Script. Listen Attentively To Customer Needs And Concerns; Provide Solution On The Product Like...

  • Customer Support Executive

    4 weeks ago

    Chennai, India HFG Entertainments Private Limited Full time

    Job description We are seeking a Game Support Executive who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador. Your...

  • Customer Support Executive

    4 weeks ago

    Chennai, India HFG Entertainments Private Limited Full time

    Job description: We are seeking a Game Support Executive who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador. Your...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Eazymed Technologies Full time

    Job Summary:MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. About MrMed:MrMed is India's largest online pharmacy,...

  • Customer Support Executive

    4 weeks ago

    chennai, India Eazymed Technologies Full time

    Job Summary: MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.Job Location: Chennai Kindly note, only Chennai-based...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Eazymed Technologies Full time

    Job Summary: MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. About MrMed: MrMed is India's largest online...

  • Customer Support Executive

    1 week ago

    Chennai, India Careerschool HR Solutions Full time

    Company OverviewCareerschool HR Solutions is a growing HR Management and Training Consultancy providing professional HR consulting & Recruitment services. We work closely with our clients to understand their needs and help them achieve their growth aspirations. With a focus on candidate's career development and client's growth, we create a sense of...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Edufin Full time

    Our Customer Service department is looking for a passionate and fresher/experienced individual to join us as a Customer Support Executive.Your main goal for this role is to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a...