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Customer Support

4 months ago

india Snaphunt Full time

The Offer

  • Flexible working options
  • Opportunity to make a positive impact
  • Work alongside & learn from best in class talent

The Job

Your responsibilities will include:

  • Provide professional and friendly service through our email and live-chat channels.
  • Help others and be able to stay calm under pressure.
  • Translate client's product into Chinese.
  • Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

The Profile

This project requires:

  • Customer support experience in a fast-paced environment
  • Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
  • Should love making customers happy
  • Should have the ability to assess each customer’s issues
  • Knows how to deal with difficult customers/clients
  • Has good analytical and problem-solving skills
  • Has good accurate records keeping
  • Must be a good team player
  • Can work with minimal supervision
  • Ability to prioritize and multitask
  • Knowledge of Domains, SEO, and Analytics is a plus
  • Must be able to work remotely and full-time (at least 40 hours per week)


The Employer

Our client is a modern, mobile-optimized website builder that’s extremely easy to use. Our client mission is to give everyone the power to unleash their individuality.