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IT Support Specialist
3 weeks ago
Heb je enkele jaren ervaring als support/servicedeskmedewerker. Ga je graag om met klanten, telefonisch en onsite? Is geen enkel technisch probleem teveel voor jou? Dan zijn wij op zoek naar jou
Taken
Je neemt de dagdagelijkse IT problemen op, dit gaat om 1st, 2nd lines issues
Je beheert samen met je collega’s de volledige servicedesk, je maakt tickets aan en kan prioriteiten stellen, afhankelijk van de SLA’s
Je begeleid gebruikers bij het toepassen, implementeren van softwarepakketten en aanpassingen
Afhankelijk van je interesse kan je je kennis verruimen in Virtualisatie, Networking, Security, End-user Devices, Storage, High-Availability & Disaster recovery, Managed Services, Datacenter
Requirements
Profiel
Je beschikt over een Bachelor diploma in een technische richting of hebt een zelfde niveau verworven door ervaring
Van nature ben je een problem solver, je bent kritisch ingesteld en bijt je graag vast in problemen, gedreven om de oplossing te vinden
De klant staat bij jou steeds centraal en klantvriendelijkheid draag je hoog in het vaandel
Een sociale en positieve ingesteldheid vind je vanzelfsprekend
Stressbestendigheid en een flexibele ingesteldheid maken onderdeel uit van je kernkwaliteiten
Zelfstandig werken doe je graag maar functioneert tegelijk ook als betrouwbare schakel binnen het team
Je bent proactief, werkt resultaatgericht en neemt ownership over je verantwoordelijkheden
Passie voor IT en technologie mogen uiteraard niet ontbreken. Je haalt veel voldoening uit het verruimen van je kennis om deze dan nadien ook te delen met je collega’s.Een goede basiskennisvan onderstaande technologieën is een absolute must:
Windows OS 7-10 & MS O365: Word, Excel, Outlook support
Active Directory: account creatie, GPO’s kopiëren/aanpassen, ADFS principe, etc.
Exchange server: mailbox creatie, issues met betrekking tot mailboxen, etc.
Hardware: Desktop/Laptop, printer en scanner support
Je bent een vlotte communicator in zowel het Nederlands, en het Engels.
Benefits
Hiring procedureEen gesprek van 30 minuten met een van onze gepassioneerde recruiters om uw carrièreplan beter te begrijpen en eventuele vragen te beantwoorden
Een technisch interview van 45 minuten met onze experts om uw vaardigheden en compatibiliteit te beoordelen
Onze indrukken en uw CV worden doorgestuurd naar onze klanten voor een laatste beoordeling.
Mogelijkheid van een aanvullende technische interview door eindklant
Ons proces duurt gemiddeld 10 werkdagen en aanbiedingen volgen meestal binnen 48 uur.
RequirementsProfiel Je beschikt over een Bachelor diploma in een technische richting of hebt een zelfde niveau verworven door ervaring Van nature ben je een problem solver, je bent kritisch ingesteld en bijt je graag vast in problemen, gedreven om de oplossing te vinden De klant staat bij jou steeds centraal en klantvriendelijkheid draag je hoog in het vaandel Een sociale en positieve ingesteldheid vind je vanzelfsprekend Stressbestendigheid en een flexibele ingesteldheid maken onderdeel uit van je kernkwaliteiten Zelfstandig werken doe je graag maar functioneert tegelijk ook als betrouwbare schakel binnen het team Je bent proactief, werkt resultaatgericht en neemt ownership over je verantwoordelijkheden Passie voor IT en technologie mogen uiteraard niet ontbreken. Je haalt veel voldoening uit het verruimen van je kennis om deze dan nadien ook te delen met je collega’s. Een goede basiskennisvan onderstaande technologieën is een absolute must: Windows OS 7-10 & MS O365: Word, Excel, Outlook support Active Directory: account creatie, GPO’s kopiëren/aanpassen, ADFS principe, etc. Exchange server: mailbox creatie, issues met betrekking tot mailboxen, etc. Hardware: Desktop/Laptop, printer en scanner support Je bent een vlotte communicator in zowel het Nederlands, en het Engels.
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