
Customer Care Executive
4 weeks ago
The Customer Care Executive will be responsible for handling customer interactions across multiple channels (phone, email, chat, or in-person) while ensuring a positive customer experience. The role involves addressing inquiries, resolving complaints, providing product/service information, and maintaining high customer satisfaction levels.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chat interactions professionally.
- Respond to customer queries promptly and provide accurate information about products/services.
- Resolve complaints, escalate complex issues when required, and ensure timely follow-up.
- Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system.
- Work closely with internal teams (sales, operations, technical support) to resolve customer concerns.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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Customer Care Executive
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