Consultant - Communication Training

3 weeks ago

Gurugram, India IndiGo Full time

Job Description:

  • Communication Skills: must be able to articulate and communicate your ideas accurately, appropriately, and effectively.
  • Writing Skills: must be able to draft and/ or edit/ improve and approve written content (including airport/inflight announcements) Writing skills are critical for this profile.
  • Flexibility: must be able to make yourself available at short notice based on the requirement of the business.
  • People Skills: Engage team members and create healthy relationships with and among them to create a quality learning and work environment
  • Conduct periodic training needs analysis for voice skills across the organization
  • Develop and rollout timely as well as effective & innovative training solutions to address the learning requirements across the organization
  • Illustrate needle movement w.r.t trainee capability on communication skills post training (via certification)
  • Meet the defined communication training & certification targets for operational Cabin Crew as well as Customer Service Staff
  • Conduct Pre-Hire training (as required) with a 80% batch conversion at the final round of interview
  • Conduct Communication Training for the Flight Operations team (as required & planned with them)
  • Ensuring the Company Manuals pertaining to voice training & announcements are updated
  • Execute and monitor corrective developments and action plans for IFS, AO&CS and Flight Ops staff
  • Availability to the Human Resources recruitment preliminary interview phases for Cabin Attendants and Airport Operations
  • Travel to deliver station specific/ regulatory training (as well as audit/job shadowing - if necessary)
  • Upskill & develop self on related professional skills
  • Research  and develop training visual aids, audio aids, and reviewing efficacy of the current trends in learning technology
  • To facilitate (as required) communication training for new hires (IFS and AO&CS)
  • To facilitate (as required) corporate training programs
  • Will participate (as required) in the development & rollout of Advanced Customer Service training for AO&CS

Willing to work rotational shifts and on weekends

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