Consultant - Customer Service Training

3 weeks ago

Gurugram, India IndiGo Full time

Roles & Responsibilities:


•Would be required to conduct regular customer service and systems training programs, along with other programs assigned.
•Open to travel for 18 days a month with rostered offs.
•Open to work morning afternoon shift pattern
•Actively participates in team and ifly engagement activities
•Actively contributes to ongoing and future projects.
•Updates and improves all training material (modules/job aids) pertaining to functional training module
•Contributes towards quality enhancement of the training program and brings in innovations for efficiency.

Skills required
•Worked for a minimum of 4-6 years in the terminal building
•Handled International, domestic and code share flights/operations
•Managed IROPs operations
•Strong understanding of IndiGo policies
•Trained on advance DCS and/or World Tracer Web

Note: Must be comfortable with rotational shift and rotational offs

Preferred Skills: Knowledge of MS word, excel and PowerPoint. Basic understanding and comfort with virtual video editing tools is desirable.

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.

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