Relationship Manager

4 weeks ago


india PharmaACE Full time

PharmaACE is a growing Global Healthcare Consulting Firm, headquartered in Princeton, New Jersey. Our expert teams of Business Analysts, based across the US, Canada, Europe, and India, provide Analytics and Business Solutions using our worldwide delivery models for a wide range of clients. Our clients include established, multinational BioPharma leaders and innovators, as well as entrepreneurial firms on the cutting edge of science. We have deep expertise in Forecasting, Business Analytics, Competitive Intelligence, Sales Analytics, and the Analytics Center of Excellence Model. Our wealth of therapeutic area experience cuts across Oncology, Immuno- science, CNS, CV-Met, and Rare Diseases. We support our clients' needs in Primary Care, Specialty Care, and Hospital business units, and we have managed portfolios in the Biologics space, Branded Pharmaceuticals, Generics, APIs, Diagnostics, and Packaging & Delivery Systems.


Responsibilities


  • This role will involve collaborating with various departments to establish key performance indicators, designing performance appraisal systems, providing training and support to managers, and fostering a culture of continuous improvement.
  • Manage employee relations, including performance management, disciplinary actions, and grievance procedures.
  • Develop and Implement Performance Management Processes, Performance Monitoring and Analysis.
  • Manage CSAT, client escalations and ensure timely resolutions are provided. Implementing strategies to improve CSAT (Customer Satisfaction Score).
  • Collaborate with cross-functional teams to identify opportunities for process improvement and enhance overall client experience.
  • Monitoring capacity tracking of all the employee.


Qualifications


  • Any Bachelor’s or Master’s
  • Min 5 years of experience in HR/Relation Management
  • High motivation, good work ethic, and personal initiative
  • Strong oral and written communication skills
  • Strong excel and PowerPoint skills.
  • Adherence to client specific data privacy and compliance policies

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