Customer experience coach

3 days ago

Bangalore, India IGT Solutions Full time

Job Title: Customer Experience Trainer Company Overview: IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities: Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements: Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (5-day work week). How to Apply: Interested candidates can send their resumes to: Contact: Equal Opportunity Employer: IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

  • Sales Coach

    24 hours ago

    bangalore, India Independent Online Coach Full time

    We're Hiring: Sales Coach (Full-Time, Remote)Location: Remote (Work from anywhere)Hours: Monday–Saturday | 10 AM – 8 PM IST (8 Hours flexible timings)Salary: ₹30,000-50,000/month + Performance BonusesAbout the RoleWe’re looking for a Sales Coach who can turn hesitant fitness & health coaches into confident, high-ticket closers.Your mission? To coach...

  • Customer Experience Coach

    1 week ago

    Bangalore, India IGT Solutions Full time

    Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to...

  • Customer Experience Coach

    7 days ago

    bangalore, India IGT Solutions Full time

    Job Title: Customer Experience Trainer Company Overview: IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the...

  • Team Leading Customer Service Coach

    1 week ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Lowe’s supports the communities it serves through programs...

  • Customer Services Training Coach

    4 days ago

    Bangalore, India IGT Solutions Full time

    Job Title : Customer Experience Trainer IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer...

  • Lead technology coach

    3 days ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N. C., Lowe’s supports the communities...

  • Customer Experience Associate

    1 day ago

    bangalore, India Beem Full time

    Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances,...

  • Lead Technology Coach

    1 week ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities...

  • Lead Technology Coach

    7 days ago

    bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it...

  • Lead Technology Coach

    7 days ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities...