Customer Experience Coach

14 hours ago

bangalore, India IGT Solutions Full time

Job Title: Customer Experience Trainer


Company Overview:


IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.


Job Responsibilities:

  • Provide feedback and coaching on presentation skills to enhance overall performance.
  • Serve as the liaison between quality and operations from a training and development perspective.
  • Demonstrate a strong aptitude for delivering exceptional customer experience.
  • Utilize strong analytical skills and attention to detail to monitor performance metrics.
  • Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements.
  • Work closely with new hires to enhance their communication skills and ensure consistent performance.
  • Lead refresher training sessions based on TNI findings and conduct calibration sessions.
  • Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives.
  • Regularly monitor calls and agent performance to ensure quality standards are met.
  • Conduct assessments to identify areas of improvement and implement action plans accordingly.
  • Perform training needs analysis, prepare action plans, and report on progress and improvements.

Requirements:

  • Bachelor's Degree (Any Field).
  • Excellent verbal and written communication skills.
  • Ability to work in a 24/7 environment (5-day work week).


How to Apply: Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact: 7042379178


Equal Opportunity Employer: IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

  • Customer Experience Coach

    1 day ago

    Bangalore, India IGT Solutions Full time

    Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to...

  • Team Leading Customer Service Coach

    1 day ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Lowe’s supports the communities it serves through programs...

  • Lead Technology Coach

    1 day ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities...

  • Lead Technology Coach

    13 hours ago

    bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it...

  • Lead Technology Coach

    8 hours ago

    Bangalore, India Lowe's Companies, Inc. Full time

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities...

  • Artificial Intelligence Intern

    1 day ago

    Bangalore, India Divine Success Coach Connect Full time

    Company Description Divine Success Flow is a one-stop solution for individuals looking to grow and succeed in life with the support of expert coaches for guidance and empowerment. Our platform connects people with professional coaches to help them achieve their personal and professional goals. We focus on holistic development and offer personalized...

  • Area Coach KFC

    1 day ago

    Bangalore, India Americana Restaurants Full time

    Job Purpose: To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence. Key Responsibility Areas: Planning & Organizing • Works with RMs to...

  • Area Coach KFC

    13 hours ago

    bangalore, India Americana Restaurants Full time

    Job Purpose:To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Teams, Sales, Profit, Customer and Restaurant Excellence.Key Responsibility Areas:Planning & Organizing• Works with RMs to develop...

  • Global Contract Life and Wellness Coach

    13 hours ago

    bangalore, India Spring Health Full time

    Global Contract Life and Wellness Coach (Russian Speaking)Location: Kazakhstan, Bangladesh, India, Nepal or Sri LankaOur mission: We're on a mission to help individuals and organizations thrive by eliminating every barrier to mental health. Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we...

  • Group fitness coach

    1 day ago

    Bangalore, India Club Everstrong Full time

    About Us Club Everstrong is Bangalore’s first boutique studio blending science-backed training & recovery. We are seeking experienced group class instructors to lead high-quality training sessions and mentor junior coaches. Role Overview As a Senior Instructor, you will be the Lead Coach in group classes, supported by two junior assistants per...