Frontline PS Shift Lead
17 hours ago
Realize your potential by joining the leading performance-driven advertising company As a Frontline PS Shift Lead on the Professional Services team in our Gurgaon office, you’ll play a vital role in ensuring smooth day-to-day operations across the Global Support organization. This role requires strong ownership of customer experience KPIs, incident management, and process improvement initiatives. The incumbent will act as a key point of contact for escalations, drive quality and performance standards, and lead continuous improvement efforts across the team. To thrive in this role, you’ll need: Bachelor’s degree in Engineering, Business, or a related field. 5–8 years of experience in AdTech, SaaS, or Technical Support Operations. Proven experience in incident management, process optimization, and KPI ownership. Strong analytical and problem-solving abilities; proficiency in tools like Excel, Tableau, or Salesforce. Excellent communication and stakeholder management skills. Strong ownership and accountability mindset. High customer empathy and solution-oriented thinking. Ability to perform under pressure and manage multiple priorities. Team leadership and coaching capabilities. Continuous improvement and innovation mindset. Bonus points if you have: Experience working in 24×5 or 24×7 global support environments preferred. How you’ll make an impact: As a Frontline PS Shift Lead , you’ll bring value by: Manager Incident & Escalation by as the central point of contact for all incident-related communications. Identify and document incidents, maintain timelines, and ensure timely stakeholder updates. Drive the incident resolution process to restore normal operations quickly and conduct detailed post-incident reviews, identify root causes, and document lessons learned. Act as Point of Contact (POC) for social-media-based complaints impacting the advertiser experience. Optimize Process & Quality Management by identifying improvement opportunities within Support operations to enhance efficiency and customer satisfaction. Conduct regular KPI and trend analysis to anticipate potential risks or recurring issues. Lead quality audits, prepare findings and recommendations, and follow through on corrective actions. Manager Shift & Operations by overseeing shift scheduling and ad-hoc coverage across domains. Own KPIs and end-to-end ownership of customer experience KPIs: CSAT, NPS, TTFR, TTR, Shift-Left %, Case Age, and Customer Effort Score. People Development & Performance Management by supporting hiring, onboarding, and certification for new team members. Focus on Technical & Project Delivery by acting as a technical escalation point for domain-specific issues.
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Frontline PS Shift Lead
22 hours ago
gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company As a Frontline PS Shift Lead on the Professional Services team in our Gurgaon office, you'll play a vital role in ensuring smooth day-to-day operations across the Global Support organization. This role requires strong ownership of customer experience KPIs, incident...
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Frontline PS Support Engineer
17 hours ago
Gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company! As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different...
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Senior Frontline PS Support Engineer
17 hours ago
Gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company! As a L1 Senior Support Engineer on the Frontline Advertiser Support team in our Gurgram Office , you’ll play a vital role in delivering timely, effective, and customer-centric solutions. You will be the first point of contact for our advertisers, providing outstanding...
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SAP PS Consultant Team Lead
16 hours ago
Gurugram, India Invokhr Full timeDescription SAP PS Consultant Team Lead / Asst Manager Position We are currently seeking a talented SAP PS Consultant Team Lead / Asst Manager to join our team. In this position, you will be responsible for understanding and optimizing project financials within the SAP environment. The ideal candidate will possess strong communication skills, hold a SAP...
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Business Processes Consultant
16 hours ago
Gurugram, India SAP Full timeWe help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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Business Processes Consultant
24 hours ago
Gurugram, India Hybris Full timeJob Description We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself,...
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PS- SEO Manager
17 hours ago
Gurugram, India Evalueserve Full timeElevate Your Impact Through Innovation and Learning Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and...
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Assistant Manager
17 hours ago
Gurugram, India JLL Full timeJLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...
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gurugram, India Usha Shriram Enterprises Full timeHIRING FOR UK SHIFT /OUTBOUND LEAD GENERATIONPROCESSSHIFT - UK SHIFT (two way cabs)PROCESS - TELECOMTIMING : 1:30 PM TO 10:30 PMLOCATION : GurugramSALARY INR 50,000 (MAX)WORKING DAYS : MONDAY TO FRIDAYQUALIFICATION : MUST BE 12TH PASSEXPERIENCE- 01 Years EXPERIENCE IN INTERNATIONAL BPO IN SALES PROCESS OR LEAD GENERATION CAN APPLYCONTACT NUMBER : SHRIRAM...
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Senior Customer Operations Manager
3 weeks ago
Gurugram, Gurugram, India noon Full timeJob Description Job Title: Senior Manager, Contact Center Operations Customer Service Location: Gurgaon, India About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
