Business Support, Customer Service

3 weeks ago

hyderabad, India JLL Full time

Position: Community Executive, RMZ Nexity
Business: Property and Asset Management, Hyderabad

What this job involves 

 We are seeking a dynamic and customer-oriented Community Executive to join our team. As a Community Executive, you will play a crucial role in creating a positive first impression for our clients, visitors, and employees. Your primary responsibility will be to ensure smooth front office operations while providing exceptional customer service.

• High school diploma or equivalent qualification. Additional relevant certifications are a plus. 
• Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
• Excellent communication and interpersonal skills. 
• Strong organizational and multitasking abilities. 
• Proficient in using office equipment (e.g., phone systems, printers, etc.). 
• Familiarity with MS Office applications (Word, Excel, Outlook). 
• Polite, professional, and customer-focused demeanour. 
• Ability to maintain composure under pressure and handle challenging situations with poise. 
• Punctual and dependable with a strong sense of responsibility. 
• Strong attention to detail and accuracy in handling data and documents.

Reception and Welcoming: Greet visitors, tenants, and employees with a friendly and professional demeanor. Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued. 

Visitor Management: Greet visitors, assist them with registration/way finding as Notify relevant staff of visitor arrivals and handle security protocols. 

Information Dissemination: Provide accurate and up-to-date information about the organization's services, products, and policies. Assist visitors with general queries and direct them to the relevant resources. 

Administrative Support: Assist in various administrative tasks such as coordinating with the Hospitality team for upkeep of the asset and events, as required Handle incoming and outgoing mail and packages. 

Facilities Management: Monitor and maintain the cleanliness and organization of the front desk area. Report any maintenance or security issues promptly. 

Communication: Communicate effectively with colleagues and management regarding any relevant issues or updates. 

Problem-Solving: Handle complaints or difficult situations with diplomacy and tact. Escalate issues to the appropriate department when necessary

Reporting:
You will be reporting to the Estate Manager.


Sound like you? Here is what we’re looking for: 

Being Analytical and Meticulous
You must pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

Qualifications
• You will have a Degree / Diploma with relevant educational background in with min 2-3 years of work experience. 

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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