Senior Product Specialist

2 days ago

Hyderabad, India FactSet Full time

RESPONSIBILITIES :Insights – Derives insights to support product bets Regularly gathers, analyzes, and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace. Participates in product discovery. Proactively identifies the market and validates the opportunity to prove whether a solution is valuable, viable, feasible and usable before developing it. Contributes to defining the metrics that will measure product outcomes. Strategy – Identifies and articulates a path to achieve results Performs research and analysis that contributes to the product vision, strategic framework and roadmap. Execution – Delivers on product outcomes Serves as SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them. Serves as an internal resource to educate junior team members and support help desk on troubleshooting and best practices. Supports Product Managers by prioritizing issues that are critical to fix in order to improve the customer experience. Defines the problem space correctly and experiment with potential solutions before suggesting a specific fix. Adept at separating bugs from user error and stability issues. Escalates issues to Engineering appropriately. Assists to clearly define user needs and acceptance criteria with development teams. Helps to prioritize needs and provides clarity for iterating on solutions. Prioritizes the instrumentation and reporting of key product metrics. Is exposed to Agile principles and best practices. Leadership – Inspires cross-functional teams to achieve great outcomes Gives prompt and candid feedback to cross-functional team members. Coaches and mentors junior team members. QUALIFICATIONS : Bachelor’s degree in B.Tech/MCA or BBA/MBA. A combination of tech and finance would be ideal, although not mandatory. 5-8 years of relevant experience. Ability to troubleshoot client issues and solve them with a combination of creativity, analytical skills, and subject matter expertise. Understands how to leverage tools and frameworks for product management such as user personas, empathy mapping, and prioritization frameworks. Is product-oriented. Can take a stand to say “No” to stakeholders/engineering and starts by defining the problems, goals and needs, and does experimentation to uncover the best solution. Familiarity with query languages (e.g., SQL) and programming languages commonly utilized in the financial industry (e.g., Python, R). Knowledge of data sets and technology solutions commonly utilized in the financial industry is a plus. Knowledge of data and technology workflows and end users common in the financial industry is a plus.

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