Quality and Process Excellence Lead L3

2 weeks ago

Kolkata, India Wipro Full time

Role

Quality and Process Excellence Lead

Do

  • Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  • Driving benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Driving projects to improve and maintain the profitability of the process.
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
  • Drive standardization practices and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.
  • Lead consulting assignments and deliver business value to the customers through quality initiatives.

Competencies

Client Centricity

Collaborative Working

Effective communication

Execution Excellence

Learning Agility

Applications from people with disabilities are explicitly welcome.

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