Operations Executive

Job Description We are an established import company based in Vadodara, specializing in industrial pumps for industrial clients. Our core values revolve around quick delivery, consistent quality, and trustworthy service. As a key member of our team, you’ll work directly with the business owner and manage end-to-end operations, including basic pump servicing, ensuring seamless workflows and exceptional customer satisfaction. Role Summary This role is central to maintaining operational efficiency and customer trust. You will oversee inventory management, order processing, dispatch logistics, and basic pump servicing—ensuring the right materials are delivered on time, with accurate documentation and proper handling. Your work will directly impact delivery reliability, service quality, and customer retention. Key Responsibilities Receive incoming shipments, verify quality and quantity, and update stock records promptly Monitor and maintain minimum stock levels; support inventory planning and replenishment Prepare Sales Orders, Invoices, and E-way Bills with accuracy and timeliness Design and produce basic labels, stickers, and envelopes for dispatch packaging Pack materials securely, record weight and dimensions, and coordinate with couriers/transport providers Share dispatch updates with customers via email or WhatsApp. Perform basic servicing of AODD pumps, including dismantling, inspection, part replacement (as guided), re-assembly, and testing Log all service activities in a service register with complete documentation Handle after-sales inquiries professionally and coordinate timely resolutions Maintain organized digital and physical records, including files, photos, and documents Adhere strictly to 5S practices, safety protocols, and confidentiality standards Requirements Diploma in Mechanical / Production / Industrial Engineering – preferred OR Graduate (B.Com / B.Sc / BBA / BE, etc.) with strong interest in mechanical or industrial work 1–3 years of experience in operations, store, dispatch, logistics, service, or maintenance within a trading or manufacturing setup – preferred Freshers with the right attitude and eagerness to learn are encouraged to apply. Basic English reading and writing skills for communication via email, WhatsApp, and documentation Proficiency in MS Excel (data entry, formulas, filtering, sorting) and MS Word Comfortable performing hands-on mechanical work using tools like spanners, screwdrivers, etc. Understanding of GST invoice and E-way bill preparation Knowledge of stock/inventory and SKU concepts Familiarity with actual weight vs. volumetric weight and basic courier charge calculations Valid 4-wheeler driving licenseUnderstanding of 5S methodology Basic knowledge of commercial terms (freight, delivery, payment terms, warranty/guarantee, etc.) Location Requirement: Must be currently based in Vadodara or able to work from Vadodara on a daily basis Local Vadodara candidates will be given first preference Benefits Salary: As per industry standards and candidate profile Performance-based incentives linked to accuracy, timely dispatch & customer feedback Standard working hours (e.g., 9:00 am – 6:00 pm, Sunday off) Local travel reimbursement for official visits (courier, customer, bank etc.) Small, supportive team – direct learning from the business owner Clear scope to grow into Senior Operations / Service / Purchase Co-ordination based on performance Requirements Basic English reading and writing (for emails, WhatsApp, invoices, dispatch details) Basic computer skills: MS Excel (data entry, basic formulas, filter, sort) and MS Word Comfortable with hands-on mechanical work – opening, checking and assembling pumps/parts using tools (spanners, screwdrivers, etc.) Basic understanding or strong willingness to learn: GST invoice & E-way bill preparation Stock / inventory / SKU concepts Difference between actual weight & volumetric weight, basic courier charge logic Valid 4-wheeler driving license