Amazon Connect Contact Center Associate/Engineer
1 week ago
This role is for one of Weekday’s clients
Salary range: Rs - Rs (ie INR 4.8-15 LPA)
Min Experience: 3 years
Location: Hyderabad
JobType: full-time
Requirements
About the Role:
We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply
- Amazon Connect Tech Lead with 5-7 years’ experience.
- Experience with Amazon Connect (Contact flows, queues, routing profile)
- Integration experience with Salesforce (Service Cloud Voice)
- Hands-on with AWS services
- AWS Lambda (for backend logic)
- Programming language Java or Python
- Amazon Lex (Voice/chat bots)
- Amazon Kinesis (for call analytics and streaming)
- Amazon S3 (Storage)
- Amazon DynamoDB
- CloudWatch
- IAM
- Proficiency in programming scripting Java Script, Nodejs
- Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation
- Knowledge of contact center KPIs and analytics dashboards
- Solid experience in REST APIs and integration frameworks.
- Experience working in Agile Scrum environments
- Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform
- Lead the end to end implementation and configuration of Amazon Connect
- Understanding of telephony concepts SIP DID ACD IVR CTI
- AWS Certified Solutions Architect or Amazon Connect certification
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