Order Delivery Manager

4 days ago

Gurgaon, India Orange Business Full time
This is a 3rd Party contract role.

-- The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observed- He is to manage several RFCs in parallel as per his workload capacity and is accountable for their successful delivery, on time and right first time.- The ODM activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of an RFC and are applied to all types of network services RFQ- The ODM is to have good understanding of the industry to which Orange Business customer belongs, as well as a broad understanding of the Orange Business Services environment.- Change Management activities- Upon RFQ sign off by the HQ customer, the ODM is assigned to the account of the HQ customer and is accountable for:- Communication and reporting towards the Project Manager in order to provide overview of the delivery planning (or Service Transition) and retrieve all required inputs.- RFQ content validation, resources plan setup, order assignment of the delivery team in the Service Transition provisioning system (SESAM), and communication of the booked resources to all involved actors in this order Service Transition lifecycle.- During the Service Transition, the ODM is accountable for:- RFC progress follow-up,- Exceptions process management, proactively taking ownership of incidents, adjusting the planning, owning the escalations, and providing updates to the HQ customer.- Before closing the RFC, ODM is responsible for:- Performing data integrity checks of the RFC within different tools, used during the Service Transition phase. This implies tools understanding and also knowledge of the technical content of the RFC.- Timely setting Ready for Service date and issuing the Service Commencement Notice.- Ensuring the correct setting of the Ready for Billing date promptly and in accordance with the defined commercial guidelines.- Managing the billing rejection & escalation coming from the Billing team whenever required and ensuring that the actual owner deal with the clarification promptly

Skill Profile

Ability to:

- Communicate, organize face-to-face customer meeting- Manage a team with different profiles and specific skills- Organize, plan and manage by the delivery of a standard order- Organize, plan and manage the delivery of complex orders following the guidelines of a PM- Understand network architecture and components- Speak English- Work in a virtual team environment.

  • Order delivery manager

    5 days ago

    Gurgaon, India Orange Business Full time

    This is a 3rd Party contract role.The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observedHe is...

  • Order Delivery Manager

    6 days ago

    Gurgaon, India Orange Business Full time

    This is a 3rd Party contract role.The ODM is responsible for the end to end RFC management and is accountable for managing all functions acting in the Service Transition chain, from the customer sign off of the RFQ until handover to Service Operations team, when ensuring that the Service Transition process is fully applied and no deviation is observedHe is...

  • Order Management Logistics Coordinator

    2 weeks ago

    Gurgaon, Haryana, India HCLTech Full time

    HCL Tech is hiring an Order Management Logistics Coordinator to oversee the entire order management process from approval on shipping documents to final delivery.This role involves monitoring and managing ticket queues, responding to orders in a timely manner, and meeting agreed-upon SLAs/KPIs. Orders placed in the queue need to be submitted through the...

  • Order Management Specialist

    5 days ago

    Gurgaon, Haryana, India HCLTech Full time

    We are seeking a skilled Order Management Specialist to join our team at HCLTech.The ideal candidate will have 1-2 years of experience in creating international shipping documents and working with transportation carriers.Responsibilities will include:Creating shipping documents (Commercial Invoice, Airway Bill) and ensuring all commercial documents are...

  • Order specialist

    2 weeks ago

    Gurgaon, India HCLTech Full time

    HCL Tech Hiring for Order Management (logistics) Interested candidates can send your profile to with below given details; (Mandatory). Mobile No: Current Location: Current CTC: Expected CTC: Total years of relevant experience as per JD: Notice Period: Job Description Approval on Shipping Docs Monitoring and managing the ticket...

  • Order Confirmation Specialist

    2 weeks ago

    Gurgaon, Haryana, India vFulfill Full time

    As a key member of the vFulfill team, you will be responsible for delivering exceptional customer experiences through order confirmation and support. In this role, you will serve as a vital link between our customers and our logistics operations, ensuring that orders are confirmed accurately and delivered on time.The ideal candidate will possess excellent...

  • Order specialist

    3 weeks ago

    Gurgaon, India HCLTech Full time

    HCL Tech Hiring for Order Management (logistics)Interested candidates can send your profile to with below given details; (Mandatory).Mobile No:Current Location:Current CTC:Expected CTC:Total years of relevant experience as per JD:Notice Period:Job DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with...

  • Order Specialist

    3 weeks ago

    Gurgaon, India HCLTech Full time

    HCL Tech Hiring for Order Management (logistics)Interested candidates can send your profile to with below given details; (Mandatory).Mobile No:Current Location:Current CTC:Expected CTC:Total years of relevant experience as per JD:Notice Period:Job DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with...

  • Order specialist

    4 weeks ago

    Gurgaon, India HCLTech Full time

    Job Descriptions & Skill Set Skill Sets Basic knowledge of Logistics and supply chain Communication skills Basic excel Basic aptitude to read account statements Good reasoning skills Good decision making skills Job Description Approval on Shipping Docs Monitoring and managing the ticket queue Respond to and follow up with...

  • Order Specialist

    4 weeks ago

    gurgaon, India HCLTech Full time

    Job Descriptions & Skill Set Skill Sets Basic knowledge of Logistics and supply chain Communication skills Basic excel Basic aptitude to read account statements Good reasoning skills Good decision making skills Job Description Approval on Shipping Docs Monitoring and managing the ticket queue Respond to and follow up with orders in a timely manner Meet...

  • Order Specialist

    3 weeks ago

    Gurgaon, India HCLTech Full time

    HCL Tech Hiring for Order Management (logistics) Interested candidates can send your profile to with below given details; (Mandatory). Mobile No: Current Location: Current CTC: Expected CTC: Total years of relevant experience as per JD: Notice Period: Job Description Approval on Shipping Docs Monitoring and managing the ticket...

  • Order Management Specialist

    2 days ago

    Gurgaon, Haryana, India HCLTech Full time

    At HCLTech, we are looking for a skilled Order Management Specialist to join our team. As an Order Management Specialist, you will play a crucial role in ensuring timely and efficient processing of orders.About the RoleWe are seeking a highly organized and detail-oriented individual to manage the entire order lifecycle, from receipt to delivery. Your primary...

  • Order Specialist

    4 weeks ago

    gurgaon, India HCLTech Full time

    Job Descriptions & Skill SetSkill SetsBasic knowledge of Logistics and supply chainCommunication skillsBasic excelBasic aptitude to read account statementsGood reasoning skillsGood decision making skillsJob DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with orders in a timely mannerMeet the agreed...

  • Order Specialist

    4 weeks ago

    gurgaon, India HCLTech Full time

    Job Descriptions & Skill SetSkill SetsBasic knowledge of Logistics and supply chainCommunication skillsBasic excelBasic aptitude to read account statementsGood reasoning skillsGood decision making skillsJob DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with orders in a timely mannerMeet the agreed...

  • Order specialist

    4 weeks ago

    Gurgaon, India HCLTech Full time

    Job Descriptions & Skill SetSkill SetsBasic knowledge of Logistics and supply chainCommunication skillsBasic excelBasic aptitude to read account statementsGood reasoning skillsGood decision making skillsJob DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with orders in a timely mannerMeet the agreed...

  • Order Specialist

    4 weeks ago

    Gurgaon, India HCLTech Full time

    Job Descriptions & Skill SetSkill SetsBasic knowledge of Logistics and supply chainCommunication skillsBasic excelBasic aptitude to read account statementsGood reasoning skillsGood decision making skillsJob DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with orders in a timely mannerMeet the agreed...

  • Senior IT Order Management Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Orange Business Services Full time

    Job OverviewOrange Business Services is seeking a highly skilled Senior IT Order Management Team Lead to lead and manage a team of IT Order Managers in achieving organizational goals, strategic objectives, and delivering Outstanding Customer Experience.About the RoleLead and manage a team of IT Order Managers to deliver on-time and first-time-right solutions...

  • Order to Cash Process Coordinator

    7 days ago

    Gurgaon, Haryana, India Avery Dennison Full time

    Job OverviewAvery Dennison is seeking a highly skilled Order to Cash Process Coordinator to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth execution of order-to-cash processes, from procurement to delivery.Responsibilities:Coordinate with cross-functional teams, including purchasing, finance, and...

  • HCLTech | Order Specialist | gurgaon

    3 weeks ago

    gurgaon, India HCLTech Full time

    HCL Tech Hiring for Order Management (logistics) Interested candidates can send your profile to s.vino@hcltech.com with below given details; (Mandatory). Mobile No: Current Location: Current CTC: Expected CTC: Total years of relevant experience as per JD: Notice Period: Job Description Approval on Shipping Docs Monitoring and managing the ticket...

  • HCLTech | Order Specialist | gurgaon

    3 weeks ago

    gurgaon, India HCLTech Full time

    HCL Tech Hiring for Order Management (logistics)Interested candidates can send your profile to with below given details; (Mandatory).Mobile No:Current Location:Current CTC:Expected CTC:Total years of relevant experience as per JD:Notice Period:Job DescriptionApproval on Shipping DocsMonitoring and managing the ticket queueRespond to and follow up with...