Customer Success Associate

7 days ago

Pune, Maharashtra, India Celoxis Full time

Are you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide As a Customer Success Associate, you'll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.

What Your Week Looks Like:

Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.

Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.

Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.

Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.

Test & Improve: Identify product malfunctions and report them for enhancement.

Stay Cool Under Pressure: Because great support comes with patience and a smile.

What We're Looking For:

1-2 years of experience in Application Support, Customer Success, or Technical Support.

Bachelor's degree in Computer Science, Engineering, or a related field.

Fluent English communication with excellent comprehension and the ability to "read between the lines."

Flexibility to work in shifts.

A positive attitude, empathy, and customer-first mindset.

Meticulous, systematic, and detail-oriented approach.

Extrasensory perception (ESP) to read customer minds is a plus

Why Join Us?

Be part of a global team solving real-world challenges.

Learn and grow by working directly with our co-founders and product specialists.

Make an impact by ensuring customers get the best experience with our product.

Ready to delight and empower customers?

Apply now

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