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Lead Business Process Reengineering

4 months ago

Mumbai, India Hiranandani Financial Services Full time
Job ResponsibilitiesLead, manage and contribute to the business process re-engineering projects for Hiranandani Financial ServicesIdentify and successful implementation of business process improvement to contribute to cost savings and enhance the customer experience.Engage with key stakeholders in measurement and reporting of business services metrics (costs, turnaround time and quality) on our most important processes or products.Manage the reporting of project progress to steering committee along with IT Team.Collaborate and co-ordinate with, Central & regional teams across functional boundaries, ensuring all keys areas of risk, efficiency and effectiveness are covered and deliver successful end-to-end reengineering projects and to ensure successful implementation of the end-to-end projects and all key areas.Responsible for reviewing and defining business services metrics (Turnaround time, quality) on key processes.Manage the implementation of related Business Services Functional Instruction Manual (User Manuals) & Training the Teams.To drive all the best practices by sharing and implementation the best of the Industry practice followed in BFS Vertical.

The role will report to COO