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Business Analyst/Operations Analyst-KYC

2 months ago

Mumbai, India VISTRA Full time

It’s never been a more exciting time to join Vistra.


At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.


We have an exciting opportunity for you to join our team as Business Analyst / Operations Analyst. Reporting to the Associate Director – Process Excellence, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Process Excellence team in India Centre of Excellence (CoE) and it’s growth.


Purpose of Role


The role holder will be part of a specialized Operational Excellence team, aimed at bolstering all functions of the India CoE by executing process improvement projects, identifying areas for enhancement, streamlining processes, workflows, and eliminating waste.


Within this team, the role holder will lead and execute KYC and Screening process improvement projects by leveraging Lean principles to drive continuous improvement initiatives, ensuring that the KYC and Screening processes operate at their highest potential. The role holder will support process migration and respond to changes coming from external sources (ie. regulatory, policy or procedural change).


Key Responsibilities –


Responsible for the end-to-end project activities in relation to KYC and Screening initiatives.


This includes:

  • Collaborate with Commercial, Compliance and Operations to build a process inventory (current and target state)
  • Work with operations to identify opportunities to migrate & embed processes & roles to Global Service Centre
  • Plan and implement process improvement and policy change projects through business process reengineering, reinforce controls and establish a roadmap for longer term initiatives
  • Lead & facilitate process mapping workshops with Commercial, Compliance and Operations to capture As Is processes, identify bottlenecks, and design streamlined processes
  • Drive & facilitate end-to-end process redesign and performance improvement through the identification and elimination of non-value-added activities
  • Document & align processes in line with regulatory requirements, process governance & framework
  • Drive fact base analysis to identify insights on Commercial priorities, wasted efforts and opportunities for process efficiency
  • Work with relevant teams to determine how new technologies can support reengineering operational processes
  • Design and implement process measurement tools to track and report on the effectiveness of process improvements
  • Identify and facilitate quick win initiatives to drive benefits realization, such as leading the migration of activities to Global Service Centre
  • Partner closely with operational owners and key functional stakeholders to implement approved standardized processes and maximize efficiencies
  • Ensure all process documentation are aligned with quality standards
  • Monitor information and trends to ensure process performance are achieving results and that services meet service levels
  • Identify issues/risks and participate in problem resolution
  • Develop and maintain project plans, schedules, and resource plans. Identify risks, issues, dependencies and manage resolution throughout the project lifecycle
  • Conduct project meetings and produce outputs
  • Manage project execution proactively and take ownership of project deliverables
  • Ensure adherence to process framework, governance and project management standards and templates
  • Serve as a change agent and contribute to the continuous improvement culture
  • Determine continuous improvement projects to pursue based upon organizational objectives and projected benefits


Key Requirements


ESSENTIAL:


  • Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineering
  • Ability to identify, evaluate and prioritise new transformation opportunities including business case development
  • Experienced in change and improvement projects including Business Process Mapping and Modelling (Business Process Reengineering)
  • Good awareness of the available technology and latest industry developments relevant to the component and functions
  • Able to overcome adversity/resistance to change and influence others to drive the highest results
  • Capability to proactively figure out next steps and break through stalemate situations
  • Very good team player with distinctive communication skills and high interpersonal competence, high motivation, and positive work attitude
  • Excellent presentation and communication skills, both in written and oral English
  • Must have multi-tasking abilities, integrity, and honesty


COMPUTER SKILLS:

  • Proficient in the use of MS Office, including Word, Excel, PowerPoint & Outlook. Process Excellence tools, Process mapping software


LANGUAGES:

Fluency in written and spoken English


DESIRABLE:


  • Ability to manage change sensitively and in a collaborative manner
  • Strong communication skills, capable of effectively liaising between teams and ensuring comprehensive understanding across departments and working closely with senior stakeholders across Vistra, both on and offshore
  • A detail-oriented mindset with a commitment to excellence and accuracy in all aspects of work
  • Knowledge of change management controls operating within a multinational financial services group
  • Self-driven and highly motivated individual, solution oriented and able to work independently
  • Highly organized, excellent follow through skills and ability to motivate a team


OTHERS:

Support colleagues with transformational growth and operational excellence as and when required

Any other duties that from time to time may be considered appropriate by your Line Manager


ESSENTIAL:


  • 5+ years of work experience in a Project Management/Business Analyst capacity on Client Lifecycle related projects
  • Domain/SME knowledge of Client Due Diligence (KYC) and Screening requirements and processes is essential
  • Proven experience working with Screening solution vendors, including the optimisation of screening results using a risk based approach
  • DESIRABLE:
  • Experience of working in Operational Excellence or Process Transformation functions will be preferred
  • Knowledge in RPA opportunity identification and deployment
  • Experience of working in a Shared Service Centre will be an added advantage
  • ESSENTIAL:
  • Postgraduate in Management/Business Analytics
  • Project Management degree/diploma/certification (e.g., PMP, PRINCE2)
  • Certified Lean Six Sigma Green Belt


Company Benefits-

At our Vistra GSC office, we believe in putting our employees’ well-being first We offer a hybrid working arrangement.


Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey