Chai Point | Head
4 days ago
Role:
We are looking for a resource responsible for the P&L of the Premium High Street & Malls business with ownership, clear goals and responsibilities on revenue margins and overall profitability. This includes right from operations, planning, and enhancing customer experience to implementing marketing campaigns resulting in delivering results. It involves solving key business problems and be involved in strategy formulation and execution.
Responsibilities:Drive the Business Growth of all the Premium High Street & Malls StoresLead & execute the overall strategy, market growth and operations of the verticalSet and drive key business initiatives across the vertical through events, new stores selection.Continuous ideation towards team building and growth of the brand.Responsible for revenue target achievement, cost containment, adherence to Company SOPsAs a member of the core team you will participate in most of the decisions and are expected to add great value.Month on Month Improvement of Key Metrics like Same Store Sales Growth, Customer retention, NPSEnsure appropriate SOP’s are streamlined and monitored for better control.Seamless co-ordinations with all aggregators and be one-point contact for dispute resolution.Interact with business heads, marketing, finance, operating teams and ensure disputes are resolved in the best interest of the customer and company.Reduce - modifications, cancellations, kitchen preparation timesEnsure listing with a good quality restaurant ranking on all relevant platformsEnsure 100% store uptime in all delivery channelsCommunicate business plans to store teams to ensure maximum returnsAnalyse possible risks and opportunities wrt actual Vs plan and highlight ahead of time for actionBe a visionary with a demonstrated ability to envision the end solution and architect the actions necessary achieve that solution.
Requirement:Extremely strong organizational skills, with the desire to work in an environment of rapid growthSelf-driven go-getter who can match the energy levels of the passionate leadership team of the companyPrior experience of P&L Management and team handlingAn ability to think ahead of the curve in terms of market scanning and business developmentStrong Operations experience with people orientationWorking against very strict deadlinesLeading the sales force and sales engine in the retail stores from the frontStrong conviction in customer service and orientationStrong back in process-oriented work cultureSales & Marketing experience will be an added advantage
Relevant Work Experience:
8 - 12 years with an MBA
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