DC Ops Manager

2 weeks ago


Delhi, India Outworx Solutions Full time

Level: L2+L3

  • Timely preparation of SLA report for review by DC Manager
  • Server Inventory management
  • Manage Infrastructure Operations, Support, Maintenance services
  • Guide and support team members in call closure and escalation
  • Pursue with team for change implementation and closure
  • Tracking and closing daily issues by coordinating with respective customer SMECompliance tracking
  • Server commissioning and De-commissioning updates
  • Daily BAU activity management, incident allocation management
  • Publish weekly & Monthly dashboard for all the managed services

Tools and Technology:

Knowledge of Datacenter, Cloud Technologies
Automation, ITIL Process

Certification

ITIL certified



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