Software Development Engineer(Customer Success)

3 weeks ago

bangalore, India Zenduty Full time
Absolute Must-Have Qualifications for this role :
Demonstrable expertise in Python or Ruby, with experience in any web frameworks as a plus(at least 2 years of work-experience or university projects)
B.Tech or B.E in Computer Science and Engineering
Impeccable written and verbal communication skills
Qualifications:
1 to 2 years of experience in a software engineering, customer success or technical support role.
Previous experience in a SaaS company is highly desirable
Strong technical background and the ability to quickly learn and understand new technologies
Strong knowledge of working with APIs, and SDKs and proven experience with building solutions using APIs
Development experience with any of Python/C/Java/Go or any language is a plus
Excellent written and verbal communication skills.
Ability to work collaboratively in a fast-paced environment.
Proactive problem-solving skills and a customer-centric mindset.
Highly organized and able to multitask.
Self-driven and proactive
About the Company
Modern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users.
Here's how we do it:
We centralize all of the alerts and notifications, so you never miss a thing.
We route alerts to the right people at the right time, so you can respond quickly and effectively.
We help you identify the root cause along with a triage plan, collaborate and communicate with your team members and stakeholders, so everyone is on the same page.
We provide you with the insights you need to learn from incidents and prevent them from happening again.
We are seeking a talented and motivated Customer Success Engineer with 1 to 2 years of experience to join our dynamic team. The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills. Work location - Bangalore (Hybrid)
Responsibilities:
Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty.
Help customers build on top of the Zenduty API
Debug customer issues and work with product team on customer feedback
Design and development of software modules and business process logic
Drive improvements to software engineering practices.
Write clean, well-tested code.
Proactively monitor customer accounts and address any issues or concerns promptly.
Handle and resolve customer requests and complaints.
Provide feedback for product design and development teams
Maintain thorough product and API documentation
Should be willing to do a night shift from 10pm to 5am IST in rotation
Why join us? We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US. We're a team of passionate engineers and product people who are dedicated to helping our customers succeed.
We believe in creating a positive and productive work environment for our employees. We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers.
If you are a talented and experienced Technical Support Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply.
Perks and benefits:
Competitive salary
Flexible work hours
Systems and accessories of your choice
Company sponsored developer events and conferences
Connections with industry experts and tech investors
Comprehensive health insurance.
Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more)
Unlimited coffee and snacks
Culture:
Acknowledge & Own
Bragworthy work
Entrepreneurial
Embrace risk calmly (Zen)
Champion the customer experience

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