Customer Support Engineer
7 days ago
Job OverviewWe are seeking a skilled and customer-focused Customer Support Engineer to joinour Delhi team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering high-quality solutions in a timely manner.Key Responsibilities1. Customer Assistance:o Serve as the first point of contact for customer support inquiries viaemail, phone, or chat.o Provide technical guidance and resolve issues related to thecompany’s products or services.2. Troubleshooting and Problem Resolution:o Diagnose and troubleshoot hardware, software related problems.o Collaborate with internal teams to escalate and resolve complexissues.o Maintain detailed documentation of issues, resolutions, and feedback.3. Technical Expertise:o Provide in-depth knowledge of the company’s products, systems, andservices to customers.o Assist customers with usage of the products.4. Feedback and Improvement:Gather and communicate customer feedback to internal teams forproduct improvements.o Participate in continuous improvement initiatives for customer supportprocesses.5. Service-Level Adherence:o Ensure timely resolution of customer issues within agreed service levelagreements (SLAs).o Monitor and prioritize support tickets to meet customer expectations.Qualifications and Skills Education:o Bachelor’s degree in engineering, Electrical, Electronics, Mechanical ora related field (or equivalent experience). Experience:o 1-3 years of experience in technical support, customer service, or arelated role.o Prior experience in troubleshooting. Technical Skills:o Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk,Freshdesk) and CRM tools. Soft Skills:o Excellent verbal and written communication skills in both English andHindi.o Strong problem-solving abilities with attention to detail.o Customer-oriented mindset with the ability to handle challengingsituations professionally.Key Competencies Analytical Thinking Empathy and Patience Time Management Team Collaboration Adaptability to Technology
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Customer Support Engineer
1 week ago
Delhi, India Tonbo Imaging Full timeJob OverviewWe are seeking a skilled and customer-focused Customer Support Engineer to joinour Delhi team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...
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Customer Support Engineer
6 days ago
Delhi, India Tonbo Imaging Full timeJob OverviewWe are seeking a skilled and customer-focused Customer Support Engineer to joinour Delhi team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...
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Customer Support Engineer
1 week ago
Delhi, India Tonbo Imaging Full timeJob OverviewWe are seeking a skilled and customer-focused Customer Support Engineer to joinour Delhi team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...
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Customer Support Engineer
1 week ago
Delhi, India Tonbo Imaging Full timeJob Overview We are seeking a skilled and customer-focused Customer Support Engineer to join our Delhi team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries...
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Customer Support Engineer
1 week ago
Delhi, India Tonbo Imaging Full timeJob OverviewWe are seeking a skilled and customer-focused Customer Support Engineer to joinour Delhi team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...
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Customer Support Engineer
1 week ago
delhi, India Tonbo Imaging Full timeJob OverviewWe are seeking a skilled and customer-focused Customer Support Engineer to joinour Delhi team. The ideal candidate will be responsible for providing technicalassistance, troubleshooting customer issues, and ensuring a seamless customerexperience. You will act as a bridge between customers and the technical team,resolving inquiries and delivering...
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Customer Support Engineer
1 week ago
Delhi, India Tonbo Imaging Full timeJob Overview We are seeking a skilled and customer-focused Customer Support Engineer to join our Delhi team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and...
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Customer Support Engineer
1 week ago
Mahipalpur, Delhi, Delhi, India IRIS Global Services Pvt. Ltd. Full time1. Proven work experience as a Technical Support Engineer, Laptops, Desktop Support Engineer, Servers & Network 2. Good Experience with Windows OS, E-Mail, Hardware troubleshooting 3. Experience with Servers, Network troubleshooting & asset management 4. Experience with Antivirus (Virus Protection Software) 5. Taking ownership of customer issues reported...
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Customer Support Engineer
7 days ago
north delhi, India Tonbo Imaging Full timeJob Overview We are seeking a skilled and customer-focused Customer Support Engineer to join our Delhi team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and...
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Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...
