POS Level 2 support

1 week ago


Delhi, India Systems Plus Solutions Full time
SystemsPlus is hiring for
Exp : 3yr+
Location : remote.
JD:
· Provide technical support for retail applications including MAO POS, Back Office, Xstore, JDA, AWS, ensuring timely issue resolution within defined SLAs.
· Manage system integrations between POS systems and loyalty programs, ERP, CRM, and payment gateways, ensuring seamless transaction flow and data accuracy.
· Handle user access management, password resets, and account lockouts for platforms such as Xstore, JDA, Onelogin, Dayforce, and Yoobic.
· Troubleshoot and resolve hardware issues with POS registers, pin pads, Zebra tablets, iPads, barcode scanners, and other peripheral devices.
· Monitor and resolve network connectivity issues (Wi-Fi, LAN, VPN), ensuring minimal disruption to POS operations and adherence to connectivity KPIs.
· Perform regular software upgrades, patches, and POS system health checks, reducing downtime and improving Mean Time to Repair (MTTR).
· Ensure proper syncing between POS systems and back-office platforms, maintaining inventory and financial data integrity.
· Flexible to work in a 24x7 environment, maintaining high incident response rates and meeting incident management KPIs.

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