POS Integration Support Specialist

1 week ago

delhi, India MyMenu | Digital Menu Full time
Role Description
This is a full-time remote role as a POS Integration Support Specialist at MyMenu. The role involves handling day-to-day tasks related to supporting POS integration.
Responsibilities:
• Manage and support the integration between our software and POS systems, specifically Oracle Simphony, Micros 3700 and other POS for hospitality clients.
• Configure, validate, and troubleshoot Simphony Transaction Service API settings, ensuring smooth communication and data flow between systems.
• Conduct detailed checks of system logs to identify and resolve integration issues.
• Monitor and test configurations, focusing on API calls and responses, to ensure they align with integration specifications and requirements.
• Verify POS configurations, settings, and logs to ensure that they are set up correctly for integration and consistent data transactions.
• Act as the primary contact for technical inquiries related to POS integration, providing guidance on Simphony Transaction Service API setup and adjustments.
• Collaborate closely with the development and support teams to escalate and resolve complex integration issues, providing comprehensive log analysis and configuration details.
• Provide training and guidance to clients and stakeholders on maintaining integration quality and best practices.
Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in POS systems, with a focus on Oracle Simphony, Micros 3700, and related API configurations.
• In-depth knowledge of Simphony Transaction Service API for configuration, integration, and troubleshooting.
• Strong troubleshooting skills, particularly with log analysis, POS configurations, and API transaction monitoring.
• Proven experience in POS system integration within the hospitality industry, particularly with hotel and restaurant environments.
• Excellent communication and interpersonal skills, capable of explaining technical configurations and troubleshooting steps to clients and internal teams.
• Proficiency in POS system configuration and understanding of integration dependencies and requirements.
Preferred Skills:
• Experience with RESTful services and API-based integrations.
• Familiarity with SQL and log management tools for troubleshooting configuration and data flow issues.
• Certifications related to Oracle Simphony or Micros 3700 are a plus.

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