Executive / Sr. Executive Technical Trainer / Process Trainer

3 weeks ago

Bengaluru, India Apollo Pharmacy Full time

OBJECTIVE:

Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

JOB ROLE:

Training:

  • Training Need Identification and Analysis; customization of Training Methodology
  • Preparation of Monthly Training Calendar
  • Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man-days
  • On the job training to the front - end employees
  • Plan and deliver induction to new hires on bi-monthly basis
  • Plan and deliver new hires training program on bi-monthly basis
  • Plan and deliver existing employees training program
  • Plan and conduct on the job training in SAP/BOT as per business requirements
  • Plan and co-ordinate the new business initiatives of the company
  • Act as counsellor for handholding of employees

HR:

Coordinate with HR

To receive the list of new joinees eligible for induction and new hire training as per the training calendar

To submit the attendance of trainees undergoing induction and new hire training

To track three monthly assessments of trainees and carry out counselling whenever required

To help solve issues related to attendance, ID card, uniformity.

Budget & MIS:

Generate and maintain training related employee database

Prepare and report fortnightly Training plan and MIS both for supervisor(s)and frontline associate(s) to the Training coordinator

Record actual monthly training expenditure in training MIS

Operations & Customer Service:

Encourage and direct supervisors for collecting customer feedback forms

Collect relevant issues during branch visit and coordinate with concerned in operations for solutions

Liaison with the concerned in operations to deliver operations modules during New hire training

Skill Set:

  • The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry.
  • Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
  • This job will require travelling within the region across retail/hospital based pharmacies for on the job training purpose.

Work Week: Mon – Sat (6 days/week)

Work Timings: General Day Shift

About Company: Apollo Pharmacy is a leading retail chain of Pharmacy and is a unit of - Apollo Pharmacies Ltd. - Asia's largest healthcare group. Our growing Retail Pharmacy network touches lives across the length and breadth of India. Accredited with - International Quality Certification, with over 40 years of retailing experience, customer-focused service and brand value our network spans out to over 7300+ retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.

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