![Rentokil Initial](https://media.trabajo.org/img/noimg.jpg)
Executive / Sr Executive - Field Sales (Mahadevapura - Bangalore East)
3 weeks ago
Customer ServiceEnsure the quality of service deliveryMaintain good liaison with the customersPrepare reports & submit the same on time to the customersAttend to complaints & participate in logically concluding them along with Operations and Back office whenever requiredConduct detailed inspection & SRA at client's sitePrepare quotations for the customers through the systemGive report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customersSet correct Customer expectations with respect to the pest managementEnsure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are capturedSell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service plannersShare & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service deliveryEnsure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
Administration & AccountsEnsure timely submission of invoices & getting the necessary acknowledgements wherever necessaryFollow-up for the timely and correct invoicing by the back officeShare the costings and customer expectation with operations before service deliveryEnsure all the collections gets deposited to back office within 24 hoursReview daily collection & billing with back office department
Maintaining Systems and MISEnsure the required systems related to sales are updated on timely basis.Prepare Daily and Monthly Sales ReportMaintain Database of customers
Key Result Areas:Business Development (Sales)Develop new business opportunities & Upselling OpportunitiesRenewals (if assigned)Calls/ Survey / Quotations/ PDSA
as per Regional planCollection & DSOCustomer ServiceTimely Invoice Submission
Competencies (Skills essential to the role):Good Interpersonal & Networking SkillsAbility to communicate effectivelyAbility to negotiate with the clientsAbility to achieve targetsComputer SkillsRequirementsAny Graduate (Any stream)Sales experience of a minimum of 1 years in Field SalesDriving License and Two WheelerBasic English Communication skillGood Sales Negotiation skillsBenefits
Attractive compensation & benefits (PF, Insurance, Leaves, etc)Monthly sales Incentives + Statutory bonusPetro card + Vehicle maintenance
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bangalore east, India Rentokil Initial Full timeAbout Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer...
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