Associate Director

3 weeks ago


Mumbai, Maharashtra, India Manpower consultancy Full time

Position : Associate Director - Production Implementation Work Location : Mumbai Education: Master's in Information Management Systems, Business Administration, or related business experience equivalent Nature of Employment : Permanent Experience : - 7 years of experience in RCM operations, customer on boarding, or a related role, preferably in healthcare. - At least 2 years of managerial experience leading implementation teams or similar roles. Desired Competencies/Skills : - Deep understanding of U.S. healthcare workflows, including patient registration, insurance verification, prior authorization and billing cycles. - Strong analytical and problem-solving skills to manage complex implementations. - Exceptional communication skills, including the ability to present to senior executives JD - Proven track record of leading cross-functional teams and delivering large-scale projects on time. - Proficiency in EHR/EMR/EPM systems and other healthcare technologies is highly desirable. Job Competencies : - Leadership : Inspire and motivate teams to achieve their highest potential. - Customer Focus : Prioritize customer needs and deliver outstanding service. - Strategic Thinking : Develop and execute plans that align with organizational goals. - Adaptability : Thrive in a fast-paced environment and effectively manage changing priorities. Job Responsibilities : Implementation Planning and Governance : - Develop and execute comprehensive implementation plans, ensuring alignment with customer objectives and timelines. - Establish and maintain governance frameworks to monitor project progress and address risks proactively. - Lead issue resolution efforts, collaborating with stakeholders to ensure timely solutions. Customer Collaboration and Requirements Gathering : - Work closely with customers and operational teams to gather detailed requirements and analyze existing workflows. - Identify gaps and opportunities for improvement to create tailored solutions that meet customer business objectives. Process Design and Optimization : - Design and implement optimized future-state processes that enhance operational efficiency and align with customer goals. - Collaborate with cross-functional teams to ensure successful deployment of these processes. Process Enhancements and Workflow Automation : - Identify and evaluate opportunities for process enhancements, including automation initiatives. - Lead the planning, testing, and implementation of workflow automation solutions to improve efficiency and accuracy. Product Adoption and Operational Impact : - Drive effective product adoption by delivering comprehensive training and support to customer teams. - Monitor and evaluate operational performance post-implementation to ensure maximum impact and customer satisfaction. Change Request Management : - Oversee the management of change requests, ensuring timely and accurate updates to workflows and configurations. - Maintain clear communication with customers and stakeholders regarding updates, timelines, and outcomes. (ref:hirist.tech)



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