Customer Service Coordinator
2 weeks ago
Job Description Job Purpose The Jobholder is responsible for the full process of all network orders captured for Customers and agents. Generating Booking and Quotation Negotiating with Vendors and suppliers on rates Generating and qualifying leads from cold calling Managing, tracking and following up on leads Track and Trace shipments Proactive updates to customer for every check point Job Invoicing and reporting Meeting monthly and quarterly targets in accordance with goals Creating and updating activity reports Principal Accountabilities To ensure that all calls are answered within a set period of time during working hours. To keep special focus on assigned customers accounts, understand the requirements, work towards building strong relationship, and to initiate new leads within assigned territory/region To process quotes, order and timely follow-ups, to understand the related issues and to identify the solutions to ensure customer satisfaction To work towards maintaining and increasing sales in assigned territory. To assist office in adhoc/administrative duties To receive and process shipments as per current procedures for relevant service ensuring that customer specific instructions are followed To acknowledge emails within the agreed timelines To coordinate with different entities and countries for rates inquiry To negotiate with agents, airlines for better rates To get spot rates for heavy weight shipments To track and trace every shipment till the shipment reached the last check point To provide timely updates to customers proactively To escalate to line supervisor/Account manager any service failures caused by subcontractors or other entities To follow-up on value added services Perform pre-alert and pro-active track and trace Maintain and make all required data available to obtain the detailed monthly consolidation and reporting Set up and maintain archive filing system; import and export files, including packing list, waybills, invoices, customs related documents etc.
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Customer Service Coordinator
7 days ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description Job Purpose The Jobholder is responsible for the full process of all network orders captured for Customers and agents. Generating Booking and Quotation Negotiating with Vendors and suppliers on rates Generating and qualifying leads from cold calling Managing, tracking and following up on leads Track and Trace shipments Proactive updates to...
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Customer Support Executive
2 weeks ago
Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full timeA team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...
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Thiruvananthapuram, Kerala, India Millennium Global Service Full timePosition Airport Airline Jobs Ground Staff Customer Service and Ticket Counter is a leading provider of airport and airline services in Thiruvananthapuram Airport India We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our passengers We are currently seeking motivated individuals to join our...
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Financial Service Coordinator
4 days ago
Thiruvananthapuram, India Auraa Solutions Full timeRole**:Financial service coordinator** Education: Bachelors Experience: 2-3 Years **Salary**: 20,000+Incentive Location: Trivandrum **Roles & responsibilities** - Creating payment plans for customers and making sure they stick to their plans, monitoring transactions in accounts payable and receiving, and preparing financial reports. - Maintain organized...
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Customer Service Representative
2 weeks ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
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Customer Service Representative
3 days ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
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Customer Service Representative
3 days ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
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Customer Service Representative
2 weeks ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
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Project Support Coordinator
1 week ago
Thiruvananthapuram, Kerala, India Trivandrum Social Service Society Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe're Hiring Project CoordinatorTrivandrum social service society| Waves International language Learning CentreAre you passionate about project management, teamwork, and making a meaningful impact?We are looking for a dedicated Project Coordinator to join our team and support our ongoing initiatives.Role: Project CoordinatorLocation: TrivandrumApply before:...
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Customer Service Representative
2 weeks ago
Thiruvananthapuram, India MYDESIGNATION ONLINE CLOTHING LLP Full timeMYDESIGNATION, the leading youngster brand is now hiring customer service representatives to join our team. You will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...
