SAP Customer Service

3 weeks ago

Mumbai, India Tata Consultancy Services Full time

Greetings from TCS Job Title : SAP Customer Service (CS)Location : MumbaiExperience Range : 6 to 8 yrsEducation : Minimum 15 years of full time education (10th, 12th and Graduation)Job DescriptionTCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.What we are looking forMust Have :Strong SAP technical, configuration, and business area knowledge in CS moduleExtensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customerExtensive knowledge of replacement processing including scrap and refurbishment processingEquipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognitionExtensive knowledge of Service work orders and integration throughout repairs processKnowledge of service labor posting and integration with time keeping systemKnowledge of material issues and postingsTranslate user's requests into application system solutionsResolve business issues by working with various groups within the companyRedesign procedures to suggested best business practices in concert with sap functionalityWe are also looking for people with integration capabilities and cross modular capabilities in SAP SD and MM/LE.Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.Experience in SAP Customer Service, Material Management.Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.

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