Customer Support

3 weeks ago


Delhi, India Ludimos Full time
Preferred

Location: Chennai, Bangalore, Hyderabad, Mumbai

Ludimos is an innovative company specialising in AI-powered cricket technology currently serving 100 clients across 15 countries, including prestigious cricket setups like Royal Challengers Bangalore (RCB), Cricket Netherlands, Cricket Scotland, Queensland Cricket, PaceLab, and Middlesex Schools Cricket. Our AI technology provides Ball tracking and advanced coaching tools to cricketers at a fraction of the cost of existing tools. No hardware. No sensors. Just a smartphone is all one needs.

Our team comprises experts in AI, marketing, sales, and other essential domains, ensuring a comprehensive approach to our market. We are passionate about driving success for our clients and are looking for a dynamic and motivated Sales and Business Development Representative to join our growing team.

Position OverviewAs a Customer Support & Data Labelling officer your primary role will be to build a solid relationship with our existing customers, understand their pain points and issues and liaise with our tech team to solve any potential issues.

As a part of the customer support, you will also be helping our accounts with active hands on labelling of key information to enhance user experience.

Key Responsibilities1.

Workflow Management

: Develop and implement efficient workflows and processes for handling customer inquiries, complaints, and requests, ensuring timely and effective resolution while maintaining high levels of customer satisfaction.

2.

Quality Assurance

: Establish and enforce quality standards for customer interactions, monitoring team performance through call monitoring, ticket reviews, and customer feedback analysis, and providing feedback and coaching to improve performance.

3.

Escalation Management

: Act as a point of escalation for complex or high-priority customer issues, liaising with other departments or senior management to ensure prompt resolution and satisfactory outcomes.

4.

Performance Metrics

: Define and track key performance metrics for the customer support team, such as response times, resolution rates, customer satisfaction scores, and first contact resolution, using data-driven insights to identify areas for improvement.

5.

Customer Feedback

: Gather and analyse customer feedback to identify trends, pain points, and opportunities for service improvement, advocating for customer-centric changes within the organisation.

6.

Cross-functional Collaboration*

: Collaborate with other departments, such as product development, sales, and marketing, to share insights from customer interactions, address systemic issues, and ensure a seamless customer experience across all touch points.

7.

Technology Utilisation

: Evaluate and implement appropriate technologies and tools to streamline customer support processes, improve efficiency, and enhance the overall customer experience.

Qualifications:- Excellent communication in English.- Strong problem-solving and analytical abilities.- Self-motivated with a results-driven approach.- Familiarity with CRM software and sales tools.- Familiarity with Cricket and basic understanding of applications of AI.

What We Offer- Competitive salary.- Opportunity for career growth and development.- Collaborative and inclusive company culture.- Flexible work environment.

How to ApplyIf you are a passionate and driven professional to make a significant impact in an early-stage startup, we would love to hear from you Please send your resume to

  • Delhi, India Customer Compass Full time

    Job Title :Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...


  • Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...


  • Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Customer Support

    3 weeks ago


    Delhi, Delhi, India Bharat Wholesales Full time

    **Job brief** We are looking for a Customer Support Executive to assist our customers using our products and services. Customer Support Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator...

  • Customer Support

    5 months ago


    Delhi, Delhi, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Customer Support

    5 months ago


    Delhi, India Zecruiters Jobconnect Private Limited Full time

    Description: **Job Title: Customer Support and Relationship Manager** **Responsibilities**: **1. Lead Generation**: - Proactively identify and qualify potential leads for our premium customer segment. - Conduct market research to stay informed about industry trends and competitor activities. - Utilize various channels, including targeted outreach,...

  • Customer Support

    5 months ago


    Delhi, Delhi, India zecruiters jobconnect pvt ltd Full time

    Description: - Answer incoming customer phone calls and take appropriate action for each call - Maintain customer satisfaction ratings based on explicit criteria set forth by the company - Attend mandatory training sessions to stay updated on product or company policy changes - Use company policies to determine if there can be an immediate resolution to a...

  • Customer Support

    5 months ago


    Delhi, India Team work Full time

    Job Title: Customer Service Associate Company: Zivame Location: Moti Nagar **Job Type**: Blended Process Work Schedule: 6 days working with a rotational off **Requirements**: - Minimum 6 months of BPO customer service experience is required. - Undergraduates and graduates are both eligible to apply. - Excellent proficiency in both English and Hindi...

  • Customer Support

    5 months ago


    Delhi, Delhi, India Fitspire Full time

    **Responsibilities:)** - Answering phones and explaining the products offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the...

  • Customer Support

    5 months ago


    Delhi, Delhi, India Fitspire Full time

    **Responsibilities:)** - Answering phones and explaining the products offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the...

  • Customer Support

    5 months ago


    Delhi, Delhi, India Fitspire Full time

    **Responsibilities:)** - Answering phones and explaining the products offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the...

  • Customer Support

    5 months ago


    Delhi, India ads grill pvt ltd Full time

    **Job Title**: - ** IT sales Executive **Location: -** Subhash Nagar, New Delhi **Job Type**: - ** Full Time **Job Description: - ** A customer support representative, also known as a customer service representative (CSR), is responsible for providing assistance to customers who have questions or concerns about a company's products or services. They...

  • Customer Support

    3 weeks ago


    New Delhi, India KashCom Placements Full time

    We are looking for a dedicated Customer Support Representative to join our team and provide excellent customer service to our clients. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels (email, chat, phone, etc.). You will act as the...


  • Delhi, Delhi, India Sybex Support Services Full time

    *Job Description:* We are looking for a dynamic and experienced professional with a minimum of 3 years of expertise in Digital Sales, Customer Service, and Sales of IT services and consultancy. This role involves engaging with clients, understanding their needs, and promoting our IT solutions. *Responsibilities:* 1. *Digital Sales:* - Develop and execute...


  • Delhi, Delhi, India Hands Carpets Full time

    As a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...


  • Delhi, Delhi, India DHWANI ASTROLOGY LLP Full time

    **Position: Customer Support Executive (Female Only)** **Experience: Minimum 1 year in customer support with excellent English-speaking skills** **Responsibilities**: - Provide outstanding customer support, focusing on maintaining high service standards. - Handle customer inquiries, issues, and escalations with professionalism and empathy. - Demonstrate...


  • Delhi, Delhi, India DHWANI ASTROLOGY LLP Full time

    We are seeking a motivated and empathetic **Female Customer Support Executive** to join our team and contribute to our reputation for outstanding customer service. **Job Summary**: **Responsibilities**: - Provide accurate information about products and services, as well as troubleshoot and resolve customer issues. - Maintain a positive and empathetic...


  • Delhi, Delhi, India IDigitalPreneur Full time

    Customer Support RoleWe are seeking a highly skilled Customer Support Specialist to join our team at IDigitalPreneur. As a key member of our customer support team, you will play a vital role in delivering exceptional customer service and support to our Tamil-speaking customers.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries...


  • Delhi, India Abekus Full time

    Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a...

  • Customer Care Support

    5 months ago


    Delhi, Delhi, India VictaMan Services Private Limited Full time

    Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...