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Customer Support Executive

1 month ago

Delhi, India Abekus Full time

Company DescriptionAbekus is an adaptive learning platform designed to help individuals enhance their skills and prepare for placements, job interviews, and exams by providing access to thousands of questions across diverse categories. Our goal is to offer an engaging and comprehensive learning experience that drives success.Role DescriptionWe are offering a Remote Internship for a Customer Support Executive at Abekus. In this role, you will be responsible for providing exceptional online customer support, addressing inquiries, troubleshooting technical issues, and ensuring overall customer satisfaction. As a key member of the support team, you’ll play an important role in delivering a high-quality customer experience.Key ResponsibilitiesProvide timely and professional online support to customersResolve customer inquiries, issues, and technical problemsEnsure customer satisfaction by offering excellent serviceEscalate more complex issues to the appropriate departments when necessaryDocument and track customer interactions using support toolsContribute to improving support processes and customer experienceQualificationsStrong communication and interpersonal skillsExcellent customer service and technical support abilitiesAbility to multitask, prioritize tasks, and manage time efficientlyProblem-solving skills with attention to detailPrevious experience in a customer-facing role is a plusCurrently pursuing or completed a degree in a relevant fieldPreferredFamiliarity with online platforms and learning management systemsAbility to work in a fast-paced, remote environmentExperience with customer support tools or CRM systemsIf you are passionate about helping people and want to gain hands-on experience in customer support, apply now to be part of the Abekus team