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Senior Application Support Engineer

3 months ago

Delhi, India IntraEdge Full time
Application / Production Support Engineer | PuneApplication / Production Support EngineerLocation: PuneExp: 5+yrs

Intraedge is looking for a Production Support Engineer with 6+ years of professional experience to join our team This role is ideal for an experienced professional in Application or Production Support looking to demonstrate their technical ability and professional leadership in building monitoring solutions for the Production Support team.

Define scalable application & infrastructure monitoring frameworks / dashboards for production support to provide a performance view of the production environmentImplement a severity exception-based alerting with escalation for unattended alertsAutomate routine/repeated help channel queries to assist both Level 1 support and support for our Financial Assistants (FAs) that support the client in a self-service mannerInitially be the backup resource to conduct deep dive investigation for Level 1 tickets and payroll deduction processing, and over time, become the primary contact for Level 2 escalationsDocument and train production support staff in solution implementation & maintenanceBe the conduit between FAs/Level 1 and the engineering/QA teams to raise defects, explain, and assist in the prioritization of critical issuesAssist in providing workarounds for critical issuesParticipate in root cause analysis for production incidents and be part of the Production Support rotation to serve our clientsAssist in production deployments, and participate in go-live discussions and customer implementationsWhat we’re looking for in your background & what makes you a success:Technical experience working in an environment integrating disparate vendor systems/products to support business-critical functionsB.S Degree in Computer Science OR B.S Degree in Software Development OR extensive relevant work experienceAWS/Cloudformation/Grafana: 2 yearsJenkins/Nexus/Git - 2 yearsPython/Ruby/Bash - 2 yearMySQL, Dynamo DB, Mongo DB or equivalent - 2 yearImplementing a Production Support Monitoring SolutionProduction Support experience is a big plusDatabricks, Cognito, Kinesis, Qualys will be plusA deep understanding of the implementation with significant experience in QA functionality is a plusBackground in requirements gathering and delivery in an iterative manner

About Intraedge:Intraedge is a Technology, Products and Learning Organization, It was founded in 2002 with offices in the US, India, Europe, Canada, and Singapore. We provide our clients with the resources and expertise to enhance business performance through technology.