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Application Support Analyst
2 months ago
Act as a SME in 2/3 core application areas/components.-
Decide when to either write a script, build a tool, buy a tool or work with a development team to address an issue.-
You are expected to help Level 2 support deliver end to end closure of Business As Usual (BAU) issues when needed.-
You will contribute to service delivery & monitoring improvements for the areas/components you are familiar with.-
You will help identify, prioritise & escalate critical issues e.G., Feeding back to Product Owners/Teams-
Contribute to knowledge sharing by helping other teams take on BAU activities that you have created/evolved.-
Troubleshooting basic to medium complexity level issues.-
Assist in concluding Incident actions (Problem Management).-
Participate & deliver projects for Applications you are familiar with.Teamwork-
Contribute to discussions and decisions for the benefit of the platform.-
Invest in your own skillsets to enable mobility between platform teams and even between other teams within IT.-
Support a working environment which promotes effective working, talent development/utilisation, empowerment, collaboration and inclusion.Skills, Ability and Experience Required-
4+ years of experience as an Application Support Analyst or similar role.-
Experience with/understanding of different methodologies such as DevOps, CICD (Continuous Integration, Continuous Delivery)/Agile/Kanban, AWS-
A good working knowledge of SQL with some hands-on experience-
Previous experience with some scripting tools (e.G., PowerShell/Python/Batch)-
Some understanding of ITIL frameworks-
An ability to collaborate well with team members and wider business.-
Good organisational and prioritisation skills-
Strong verbal and written communication-
A desire to improve your own skills and learn.-
Scripting/coding experience in Python or PowerShell.-
A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast-changing 24/7 operational support environment-
Experience in a low latency, high volume application support role, administering, configuring & maintaining multi-tier environment. Nice to have-
Previous experience within the Payments industry-
Coralogix/AppDynamics/Nagios or similar monitoring tools – Using, Maintaining & Improving.-
Some development experience (not necessarily in an Enterprise setting)