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Senior Principal Consultant Delivery Manager

3 months ago

Mumbai, India Genpact Full time
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Sr. Principal Consultant Delivery ManagerIn this role, we are looking for Expert Delivery Manager.Responsibilities• Foster positive relationships with our customers as their primary point of contact.• Establish and maintain relationships with appropriate client stakeholders.• Providing day-to-day contact on project status and changes• Help clients implement services and plan projects effectively.• Work with the sales team to find new clients.• Ensure the contract is carried out correctly.• Ensure that contract terms and conditions are met.• Manage invoices and bills for assigned customers.• Identify upselling and cross-selling opportunities.• Address customer issues with speed and efficiency.• Work with sales teams to generate new business.• Prepare reports on project performance.• Manage engagement strategy.• Track and manage all engagement metrics.• Manage and monito engagement budge.

Qualifications we seek in youMinimum Qualifications• Proven experience as an Engagement Manager• Project management experience• Proficient in MS Office and CRM/project management software• Strong organizational and multitasking skills• Customer-oriented approach• Excellent verbal and written communication abilities• Sharp business acumen• Problem-solving aptitudePreferred Qualifications/ Skills• Masters’ Degree or equivalent• Background in sales and customer service is added advantage.