Audio Visual
3 weeks ago
Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination
Qualification- 3 Years Diploma/any bachelor's degree BE/Btech)
preferred: Electronics/Electrical/ Electronics& telecommunication/computer science background
Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly
Communication - English, Hindi/native
Gender: Male
Position Location-Noida
Workday: 6d working, 9.30am-6.30pm (Mon-Sat)
Travel requirement: As needed basis, must have own conveyance (bike/car)
Budget: 6-10LPA CTC
Software skills required: Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc)
Key Skills: -
- Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc.
- Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations.
- He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties.
- He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis.
- Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc.
- Will report to VP Business/CEO
- Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV
- Must have basic programming (C++) skills
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