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Audio Visual

2 weeks ago

Noida, Uttar Pradesh, India Infiniti Power Full time ₹ 60,00,000 - ₹ 1,00,00,000 per year

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination

Qualification- 3 Years Diploma/any bachelor's degree BE/Btech)

preferred: Electronics/Electrical/ Electronics& telecommunication/computer science background

Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly

Communication - English, Hindi/native

Gender: Male

Position Location-Noida

Workday: 6d working, 9.30am-6.30pm (Mon-Sat)

Travel requirement: As needed basis, must have own conveyance (bike/car)

Budget: 6-10LPA CTC

Software skills required: Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc)

Key Skills: -

  1. Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc.
  2. Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations.
  3. He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties.
  4. He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis.
  5. Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc.
  6. Will report to VP Business/CEO
  7. Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV
  8. Must have basic programming (C++) skills