Customer Care Coordinator

4 weeks ago


Hyderabad, India Latinem Private Limited Full time

Are you a detail-oriented professional with a strong civil engineering background and a passion for customer coordination? Join our team and be part of delivering exceptional post-handover support and project coordination for our UAE-based projects.Key Responsibilities:- Monitor and review DLP (Defects Liability Period) tickets raised by customers during the 1-year DLP phase.- Evaluate and coordinate customer modification requests for apartments and villas.- Conduct basic technical assessments to ensure feasibility and compliance.- Collaborate with design consultants and internal teams (Design, MEP, Planning, Execution) for approvals and clarifications.- Prepare and share weekly progress reports on DLP status and modification requests.- Maintain accurate documentation, logs, and customer communication records.- Provide back-office coordination and support for UAE-based projects.Required Skills & Qualifications:- Bachelor’s degree in Civil Engineering.- Minimum 5 years of experience in project coordination, fit-out, or technical back-office support.- Excellent communication and coordination skills with cross-functional teams.- Proficiency in MS Office (Excel, Word, PowerPoint); experience with CRM/ticketing systems is an added advantage.- Strong ability to read and interpret architectural and MEP drawings with great attention to detail.



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