![Oracle](https://media.trabajo.org/img/noimg.jpg)
Technical Analyst 3-Support
2 weeks ago
We are looking to recruit a senior and experienced engineer for Oracle Cloud Infrastructure Observability and Management support team. The engineer's main responsibility would be to trouble shoot OCI O&M product problems and will be expected to work in partnership with customers, support engineers and successful candidate should be widely regarded as an authority in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds. The candidate should be well-versed with Cloud technologies and have a sound knowledge on Oracle Database, Operating systems and Networking Concepts. Knowledge on Enterprise Manager would be preferred. The candidate should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and demonstrating these relationships to resolve cross-product issues. The Engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Qualifications:
Technical degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience. Excellent proficiency in English language, both verbal and written. Demonstrated competence in Oracle O&M services or other Cloud Technologies. Experience as a domain expert (SME) on Oracle Enterprise Manager. Knowledgeable on Oracle Database, Operating Systems and Networking Concepts.
Personal Attributes:
Proven leadership abilities with a focus on getting results and fostering a collaborative team environment. Strong problem-solving and analytical skills, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels. Demonstrated willingness to learn new technologies and share knowledge with others. Effective influencing and negotiating capabilities. Customer-centric mentality with a dedication to exceeding expectations. Confident and decisive decision-making abilities. Enthusiastic and adaptable, with a passion for driving continuous improvement. Organized and proactive, with a focus on achieving goals and objectives. Ability to coach and transfer knowledge effectively, including writing technical bulletins and delivering technical courses.
Career Level - IC3
Demonstrate technical expertise to ensure the resolution of complex product issues.
Collaborate closely with customers, support engineers, developers, and other partners to trouble shoot O&M product problems and provide timely solutions.
Drive initiatives to improve overall product quality, documentation, and customer satisfaction.
Oversee the installation, configuration, and maintenance Oracle O&M Cloud services.
Foster a culture of continuous learning and knowledge-sharing within the team.
Act as a liaison between the engineering team and management, providing insights and recommendations to drive strategic decision-making.
Work on critical customer issues, directing resolution efforts and consulting with management as needed.
Analyze workload, identify standard methodologies, and implement changes to improve team productivity and efficiency.
Promote technical and professional development within the team through mentoring, training sessions, and the creation/review of knowledge repository articles.
Champion a customer-focused approach and consistently deliver exceptional support services.
Demonstrate a strong commitment to maintaining expertise in relevant technologies and industry trends.
-
Fusion HCM Technical Analyst 3-Support
4 weeks ago
bangalore, India Oracle Full timePosition Overview: The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to...
-
Technical Analyst 3
4 weeks ago
bangalore, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic...
-
Technical Support Analyst
4 weeks ago
Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full timeWe are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...
-
Technical Support Analyst
4 weeks ago
Bangalore/Anywhere in India/Multiple Locations Swift Strategic Staff Solutions INC Full timeWe are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...
-
Technical Support Analyst
4 weeks ago
bangalore, India ACI Worldwide Full timeACI Worldwide Inc. (: ) is a company headquartered in Elkhorn Nebraska. ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating...
-
Technical Analyst 1-Support
4 weeks ago
bangalore, India Oracle Full timeAs a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers....
-
Technical Analyst 2-Support
7 days ago
bangalore, India Oracle Full timeAs a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields, and cycling...
-
Technical Analyst 3-Support
4 weeks ago
bangalore, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Support Analyst
4 weeks ago
bangalore, India Ziniosedge Full timeJob Description: A Community Support Specialist at Microsoft is an exciting and challenging role in the resolution with complex, slightly technical, and escalated support incidents related to supporting customer experience efforts. This role will be an awesome opportunity to learn and enhance your technical knowledge by troubleshooting various...
-
PLM Technical Analyst
3 weeks ago
bangalore, India Motorola Solutions Full timeJob Description As a PLM Technical Analyst for MSI you will be responsible for maintaining MSI’s global Product Lifecycle Management (PLM) System: Agile PLM version 9.3.6. The position will be the primary support for a large, global user community across multiple business units and time zones. The PLM Business Analyst will be responsible for...
-
Technical Support Engineer 3
4 weeks ago
bangalore, India Broadcom Inc. Full timePlease Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Business Summary: VMware by Broadcom is the leader in virtualization and...
-
Technical Support Analyst
2 weeks ago
bangalore, India EXL Full timeLocation: Bangalore (Hybrid) - 3 days from office Experience: 3-5 years Job Description: Detailed understanding of application flows and dependent systems Proactive monitoring of application and server health including availability, performance and capacity constraints to mitigate potential incidents before they impact the users Provide primary...
-
Labeling Technical Analyst
2 weeks ago
bangalore, India 3M Full timeJob Title : Labeling Technical Analyst Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global...
-
Technical Support Representative
3 months ago
bangalore, India GLYMPSE Human Capital Services Full timeWalk customers through the process of installing the software on their machines and starting up the program for the first time Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem Send technical documentation to customers who have lost or misplaced theirs Refer difficult cases to a...
-
Technical Analyst
3 days ago
BangaloreBengaluru(Bangalore, India Computacenter AG & Co. oHG Full timeTechnical AnalystLife on the team It's an exciting opportunity for a technical role in Computacenter's dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people...
-
SF - Technical Analyst
4 weeks ago
bangalore, India Mercedes-Benz Full timeTätigkeitsbereich:IT / TelekommunikationFachabteilung:IT After Sales - RetailGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MER2QW5Arbeitszeit:Vollzeit Join usAufgaben Job Title: Salesforce Technical Analyst ...
-
Fusion HCM Techno Functional Analyst 3-Support
4 weeks ago
bangalore, India Oracle Full timePosition Overview: The Position is for a Functional Support Analyst with Techno Funcational background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst...
-
Technical Support Analyst
4 weeks ago
bangalore, India CONNECTING 2 WORK Full timeResponsibilities: • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity • Consult on server/network/application problems and provide suitable solutions • Enter commands and observe system functioning to verify correct operations and detect errors • Maintain full...
-
System Support Analyst
4 weeks ago
Bangalore City, India Diversified Full timeJob Summary: System Support analyst will be part of the Business Systems User Support team responsible for providing application support for the entire corporate user base for over 1500 employees nationwide. This person should have a successful track record of providing White glove support to all types of users within an organization. Primary...
-
Technical Business Analyst
2 months ago
Gurgaon/Gurugram/Bangalore, India Huquo Full timeTechnical Business Analyst Job Description :We are looking for an experienced and versatile technical business analyst to improve our information technology systems. In this role, your duties will include developing software programs to improve our business operations. You may also be required to provide training.To ensure success as a technical business...