Technical Support Analyst

3 weeks ago

bangalore, India ACI Worldwide Full time

ACI Worldwide Inc.  (: ) is a company headquartered in Elkhorn Nebraska. ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating endpoints, including ("ATM"), merchant ("POS") terminals, bank branches, , , , and internet commerce sites

In short, we’re helping banks, merchants and billers capture rising real-time opportunities and volumes, all to meet the shifting needs of their consumers and business customers.

Our people are the core of our business, and our team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As a Technical Support Analyst  you can help make possibilities happen.

The ACI HELP24 team provides the first line of defense to our clients in supporting our products across the payment space such as Card and Merchant Management (CMM), Banking Payment solutions and Biller’s solutions to enable financial institutions, Merchants and corporations to effectively manage transactions) across multiple channels. This role with the Fraud / Risk Management product team which is the product that underpins all the other products to provide real time Fraud and risk management for transactions.

Job Description

Technical Expertise: The role calls to work independently and be part of a team that support our high availability low latency product / platform that provides end to end solutions (Postilion) to facilitate card transactions between Acquirers, Issuers and Card corporation (Mastercard, Visa, AMEX) to achieve frictionless commerce optimizing the velocity of money. Cross Functional Collaboration: Work with internal teams such as Network, Infrastructure (System Engineering) Security and Compliance teams to resolve issues. Trouble shooting & issue resolution: Provide L2 and L3 support to resolve tickets received from our clients and or call center. Team Coordination: Be the point of contact for escalations and assist team members in resolutions of difficult issues. Product team coordination : Work with solutions team for resolving level 3 issues.

Minimum Qualifications

4-6 years of experience in working on L1 and L2 support for mission critical applications. Ability to trouble shoot issues within timelines and adhere to pre-defined SLA’s Experience in working with RDBMS (Oracle / Sybase / PostgreSQL / DB2) and working with complex SQL Queries Experience in Linux / Unix) environment, basic system Commands (UNIX) Experience with ticket management tools such as JIRA, Salesforce and any client ticketing systems.  General knowledge of Java, C# or C++ programming languages. Willingness to learn and adapt to both legacy and new age technologies, to solve problems. Ability to collaborate with a global team and work with attention to detail & multitask under tight deadlines. Previous Payment and or Banking industry experience will be a plus.

Highly Desired Qualifications

Previous experience in card corporations, software solutions, banks and or fintech corporations. Work Experience in Agile  Methodology would be preferable.

 Education: 

BE, BTech Comp Science, BTech Electronics, BE / BTech IT, MSc Comp Sc, MCA

In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. Our benefits are the “Best in Industry” such as

Health Insurance for Employee and Family with periodic health checkups. Paid time off and sick time off  Maternity and Paternity time off. Robust rewards and awards program.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at .

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

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