Technical Support Analyst

4 weeks ago

bangalore, India The Nielsen Company Full time
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. The Analyst will execute job processing according to a complex business production schedule to support multiple operations teams and client deliverables. Validate television ad occurrence data and resolve issues.

Job Responsibilities

Execute job processing operations according to a complex business production schedule to support multiple operations teams and client deliverables Monitor and schedule jobs in Airflow workflow management platformManual processing and file handling on Windows server to ingest Excel files from multiple third party vendors Collaborate closely with Application Developers to resolve software application issues Assess business and client impact due to processing delays or schedule changes and communicate impact to operations teams, product leadership. Troubleshoot questions and issues from operations teams on application issues and data quality issues  Analyze quality of television ad occurrence data and coordinate escalation and verification procedures to their resolution Maintain and manage daily processing logs and run procedure manuals Maintain an ongoing knowledge of all related operational processes and procedures residing in the Windows, Unix, AWS and Postgres environments.

Position Requirements

Strong communication and interpersonal skills Must have prior experience using PostgreSQL for troubleshooting Creative thinking, problem solving and decision making skills Analytical and detail oriented Able to function independently  Able to work under pressure and within time critical deadlines Strong organizational skills and the ability to multi-task Familiarity with Windows, and Unix concepts Solid understanding of Excel Minimum education: Bachelor’s Degree in Computer Science, IT, or related field

Physical Requirements

Ability to use a phone or wear a headset Ability to use a computer, keyboard and mouse with high-speed internet access Work environment is indoors, remote or in a Nielsen office location Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones

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