Manager, Mortgage Data Operations

3 weeks ago

Pune, India ICE Data Services Full time

Job Purpose

We are seeking a highly motivated individual to drive the creation of this team. The Service of Manager will be responsible for hiring, training, and leading this new team to operational success. This includes ongoing day-to-day management of the teams activities, as well as participation in calls and meetings with ICE management in the US.

A background in financial services (specifically mortgages and lending) is required along with operational experience.

Responsibilities

  • Hire, train, and manage a team providing technology-enabled services to US based mortgage companies.
  • Oversee the activities of the team and optimize their performance daily.
  • Act as escalation point for the Team Leader/Asst. Manager to overcome any obstacles to service delivery.
  • Ensure that Data Security is maintained.
  • Document standard operating procedures (SOPs) for the team and hold employees accountable for following SOPs.
  • Track and document each employees time spent on each mortgage folder.
  • Work closely with the ICE Data Services team to identify and correct Learnset anomalies.
  • Prepare operational status reports and dashboards for ICE upper management in the US.
  • Demonstrate strong follow-through and consistently keep commitments to customers and employee.
  • Oversees large team or area of the business; manage client communication; performs complex work and develops business plans, processes and policies.
  • Focus is on client delivery, process management, business planning.
  • Manage one or more business planning areas, such as capacity planning, client onboarding, cost estimating and responding to new demands.
  • Manage one or more core functional areas such as quality, productivity and utilization management.
  • Co-ordinate and or manage inter department projects.
  • Manage social and communication related initiatives.
  • Participate in managing client delivery.

Knowledge and Experience

  • Bachelors degree or academic equivalent
  • 6+ or more years of experience in the mortgage lending or financial services market
  • 2+ years of experience managing a small- or mid-sized BPO/kpo team.
  • Strong written and verbal communication skills
  • Strong problem solving and decision-making skills.
  • Excellent time management and organizational skills
  • Ability to work efficiently and independently.
  • Ability to work under pressure and time constraints, handling multiple tasks simultaneously.
  • Initiative and strong sense of ownership
  • Proven ability to create and maintain strong customer relationships.
  • Must be comfortable communicating with both technical and non-technical audiences.

Preferred

  • Broad understanding of cloud technologies
  • Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows
  • Ability to document standard procedures and effectively train and motivate employees.
  • Expert level knowledge.

  • Manager, Mortgage Data Operations

    1 week ago

    Pune, Maharashtra, India ICE Data Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job PurposeWe are seeking a highly motivated individual to drive the creation of this team. The Service of Manager will be responsible for hiring, training, and leading this new team to operational success. This includes ongoing day-to-day management of the teams activities, as well as participation in calls and meetings with ICE management in the US.A...

  • Team Lead, Mortgage Data Operations

    3 weeks ago

    Pune, India ICE Data Services Full time

    Job Purpose ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. The Team Lead interfaces with the teams to understand the solution...

  • Team Lead, Mortgage Data Operations

    1 week ago

    Pune, Maharashtra, India ICE Data Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job PurposeICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.The Team Lead interfaces with the teams to understand the solution...

  • Ba Core Banking

    1 week ago

    Pune, Maharashtra, India NTT DATA Full time

    **Req ID**: 321949 We are currently seeking a BA Core Banking - Mortgages to join our team in pune, Mahārāshtra (IN-MH), India (IN). **Key skill sets**: - Domain - Agile BA Position one (1) - Mortgages (secured lending) - ** Techno-functional** BA preferred**: - Excellent analytical skills - **Excellent communication skills**: - Agile experience,...

  • Us Mortgage Analyst- credit domain

    1 week ago

    Bengaluru, Pune, India Infinity Data Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Opportunity US Mortgage Underwriter - Credit - Work from OfficeCompany Profile:Infinity IPS Founded in 2003, Infinity IPS is a mortgage industry leader in providing end-to-end services and solutions. We specialize in mortgage due diligence, pre-fund and post-close quality control, mortgage servicing reviews and loan brokering services. We are vetted by...

  • Team Leader – US Mortgage Operations

    3 weeks ago

    Pune, India Client of Clastech Solutions & Services Pvt. Ltd. Full time

    Position Title: Team Leader – US Mortgage Operations Location: Pune (Purely Work From Office) Work Hours: US Shift (India Night Shifts) Experience Required: 7–10 years in US Mortgage Operations with at least 2 years in a Team Leader/People Management role About the Role We are seeking a highly skilled and experienced Team Leader – US Mortgage...

  • Team Leader – US Mortgage Operations

    2 weeks ago

    Pune, Maharashtra, India Client of Clastech Solutions & Services Pvt. Ltd. Full time US$ 9,00,000 - US$ 12,00,000 per year

    Position Title: Team Leader – US Mortgage OperationsLocation: Pune (Purely Work From Office)Work Hours: US Shift (India Night Shifts)Experience Required: 7–10 years in US Mortgage Operations with at least 2 years in a Team Leader/People Management roleAbout the RoleWe are seeking a highly skilled and experienced Team Leader – US Mortgage Operations to...

  • U.K Mortgage Underwriter

    3 weeks ago

    Pune, India Selections HR Services Private Limited Full time

    Job Title: U.K. Mortgage Underwriter Client: One of the Top MNCs We are seeking a skilled U.K Mortgage Underwriter with expertise in the 4 C's of underwriting (Credit, Capacity, Collateral, and Capital). The ideal candidate will have experience in risk assessment, income calculations, and property evaluation, ensuring compliance with underwriting guidelines...

  • U.K Mortgage Underwriter

    2 weeks ago

    Pune, Maharashtra, India Selections HR Services Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: U.K. Mortgage UnderwriterClient: One of the Top MNCsWe are seeking a skilled U.K Mortgage Underwriter with expertise in the 4 C's of underwriting (Credit, Capacity, Collateral, and Capital). The ideal candidate will have experience in risk assessment, income calculations, and property evaluation, ensuring compliance with underwriting guidelines...

  • Compliance - Senior Analyst - US Mortgage

    2 weeks ago

    Bengaluru, Pune, India Infinity Data Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Profile:Infinity IPS Founded in 2003, Infinity IPS is a mortgage industry leader in providing end-to-end services and solutions. We specialize in mortgage due diligence, pre-fund and post-close quality control, mortgage servicing reviews and loan brokering services. We are vetted by all 5 major rating agencies. Our clients are financial entities...