Client Support Senior Analyst
Found in: Whatjobs IN C2 - 2 weeks ago
Key Responsibilities :
Independent support case management of a high volume of client reported application issues that can be either financial or technical in nature. After-hours (on-call) work potentially required on a rotational basis Troubleshooting, analysis and information gathering of complex support cases. Documentation of application issues for escalation to Product Development. Client facing communication and conference call management with client representatives. Ownership of projects and initiatives assigned by Support Management. Submission of application related information into a shared knowledge base Contribute updates to documentation for improved application knowledge across the Support Group
Required Skills, Qualifications and Education:
Strong knowledge of Support Group processes in a financial or commodity related field required. Understanding of advanced technology concepts preferred. Knowledge of the Software Development Lifecycle required. Knowledge of finance and business terminology required. Strong problem solving and analytical skills required. Self-motivated and service minded; Able to work independently as well as within a team; Excellent verbal and written communication skills required. Able to read and understand contract with clients and being commercially aware. About ION: - ION is a global software company, headquartered in Dublin, but with a global presence. Our customers are the world’s largest companies, who rely on us to perform mission critical services every day. So, no pressure We have over 10,000 employees and offices in more than 40 cities around the globe, but we’re only getting started. As the leading consolidator in our space, we have been acquiring companies to add to our scale and product portfolio at a rapid rate.
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