Senior Analyst

1 month ago


Noida, Uttar Pradesh, India Mercer Full time

Asia Health Operations

Asia Health Operations is seeking candidates for the following position based in the Noida office

B2 – Senior Analyst

What can you expect?

We are looking to hire in the Insurance Admin & email enquiries Team. The role will be responsible for enrollment process, liaison between member, client, Consultant & insurer medical/dental/Life etc. for the employees of our clients based in Singapore/Hong Kong. The role also demands to resolve email enquiries of the employees related to enrollment, coverage, product and all other related queries.

What is in it for you?

  • Holidays (As Per the location)
  • Shared Transport (Provided the address falls in service zone)

We will count on you to:

  • Validate various insurers decision on coverage update, adjustment bills under various health product.
  • Email enquiries handling for health insurance products – policies like GM, GL, GPA, GLTD etc
  • Understanding of enrollment process, liaison between member, client, Consultant & insurer
  • Understanding of insurer billing, invoicing etc.
  • Updating all documentation and training of team members
  • Drive the culture of First Time Right
  • Preparation of Month end/Weekly/Daily Reports
  • Support self-development (cross trainings, process training, soft skill trainings etc)
  • Support all projects and quality initiatives – Process improvement ideas.

What you need to have:

  • Graduation / Post-graduation in any stream
  • 1+ years of experience purely in healthcare domain
  • Exceptional written & verbal communication skills
  • Experience in Email query handling for health insurance products – policies like Group Medical, Group Life, Group Hospitalization, Group Travel Insurance
  • Experience in SOPs updating.
  • Should be good at basic insurer Administration/billing system knowledge.

Education:

  • Graduate (any stream)

What makes you stand out?

  • Excellent Communication Skills both written & verbal.
  • Executive presence that conveys composure and confidence in all situations
  • Strong analytical, research and problem-solving skills, attention to details

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