General Manager

2 days ago

ahmedabad, India Vodafone Full time

What you’ll do

Role title: GM - Product Management Lead
Band: F
Reports to: Head of Care Strategy & Digital Enablement
Location: Ahmedabad/Pune/Bengaluru

Role purpose: 
Ready to take up the challenge & be in the mindset of driving Digital Transformation for the dynamic & rapidly changing world of Customer CARE (3000+ FTEs). The Product Management lead role allow you to create the future for CARE by leveraging cutting-edge technologies to transform the customer experience, drive productivity & cost enhancements and transform the employee experience. The role spanning across markets for CARE involves the following: 

Key accountabilities and decision ownership 

Lead the team of Product Owners Build scalable products across markets; Design & implement product roadmaps. Own the Product Development Lifecycle from value identification, quantification, and Business Case to value Delivery & benefit realisation.  Build implementation road map of digital stack based on digital capabilities. Drive solution deployment from CARE to other verticals and assess digital solutions from other verticals as best fit for CARE.  E2E responsible for driving digital efficiencies target across Care. Liaoning with several teams including IO, Local markets, CARE Operations, CARE Planning, IT, Finance & HR teams. Periodically review with Senior leadership of CARE, IO & Local Markets Align product objectives with process KPIs.  Timely reporting for periodic review meetings 
 

Who you are

Core competencies, knowledge, and experience:

Proven experience in driving transformation successfully in an immature environment Comfortable leading a team through a high degree of ambiguity. Process & Design thinker with an eye for detail - bright/ intellectually curious and assertive Cross-cultural awareness & sensitivity Agile Mindset Solution Architecture knowledgeable ownership 10+ years supporting business and technology transformations. 5+ years of process- / solution development, product management Functional Architecture and Solution knowledge Agile/Lean Process management Digital Transformation for technologies like AI, ML etc.

Must have technical /professional qualifications: 

Various Functional Specialist Certifications, CSPO, CSM, Prince 2, lean BB etc.  SAFe Agilist and SAFe LPM Certification 

Direct reports:
Functional Experts linked to Portfolio 2-4 FTE
 

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