Deputy Manager

21 hours ago

Delhi, India HCLTech Full time
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Job Description

:Job detai

lsJob Tit le: Deputy Manager - Insuran

ceBand Lev el: E2

.2Designati on: Deputy Manag

erLocatio n: Chennai – Naval

urReports to : Manager / Group Manag

erPurpose of the r

- oleTo contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change t- eamTo work with existing and new clients to demonstrate expertise and promote HCL to a high stand- ardTo produce high quality documentation meeting company standards for issuing to and approval by internal and external stakehold- ersTo ensure all recommendations and solutions are designed with operational needs in mind balanced against initial and ongoing costs, compliant outcomes and client expectati- onsTo work with the BS&S team to support systems development and ensure UAT testing plans/execution are approved in line with business expectati- onsTo manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed before release of new it- emsTo supply appropriate management information as and when requi

redKey tasks and responsibilit

- iesTo undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presen- tedTo produce an impact assessment for approval by internal / external stakehold- ersTo ensure all documentation (E.g. Impact Assessment / Business requirement specification) is delivered to a high standard and is approved by all internal and external counterpa- rtsFollowing the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outc- omeWhere appropriate, work with systems analysts to assist with the understanding of required chan- gesWhere appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standa- rdsTo assist the test team with regards to creating and approving a required test p- lanTo provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following rele- aseTo engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business Cha- ngeTo manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvem- entMaintain high levels of productivity and quality, whilst supporting colleagues and stakehold- ersEnsure all regular events, including audit activities and actions, are completed / escala- tedTo adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilised / updated as necess- aryTo adhere to all HCL policies and procedu- resTo comply with industry and regulatory requireme- ntsApplication of OpEX principles / focus on customer outco- mesPromote good standards of professional working including verbal and written communication within a service delivery environm- entSupport the achievement of the Business Change team "terms of reference" and "performance standards" by undertaking activities relevant to the needs of the busin- essManaging a group of junior BAs with their administrative tasks and project wo- rksResponsible for mentoring new hi

resPerson Specificat

ionEssenti

al:Education/Qualifications/Train

- ingGraduation in any str

eamDesira

- ble- MBACFA Certification from CII,- UKCBAP certification (from International Institute of Business Analysis,- US)Workforce planning knowle- dgeUnderstanding of Operational Processes and procedu

resEssenti

al:Specific Job Skil

- ls:Awareness of Financial Services regulatory boundar- iesMS Office experie- nceOperate within a workflow management environm- entExcellent communication skills – verbal and writ- tenUnderstanding of- SQLUnderstanding of core insurance applicati

onsEssenti

al:Experien

- ce:At least 48 months of experience as Life & Pensions Business Analyst, or, at least 72 months of experience in Life & Pensions operati- onsProven track record of delivering to a high standard in an operational environm- entProven track record in the ability to influence and achieve resu- ltsExperience of managing process and/or cultural cha

ngeDesirab

- le:At least 2 years of experience of working in the UK Life and Pensions a- reaExperience of working within a business process outsourcing environm- entAt least 3 years of experience in leading a te

am.Essenti

al:Core Competencies (HCL Standar

- ds)Strategic Commercial Awaren- essChange & Innovat- ionThe need to work in a regulatory environm- entDelivering Excelle- nceTeam pla

yerDesirab

- le:Inspirational Lea

der

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