Call Centre Executive

Found in: Whatjobs IN C2 - 2 weeks ago

noida, India Metro Hospitals & Heart Institutes Full time

Job Title: Call Centre Executive

Location: Noida, India

Company: Metro Group of Hospitals


About Us:

Metro Group of Hospitals is a leading healthcare provider dedicated to delivering compassionate and high-quality medical services to our patients. With a commitment to excellence and innovation, we strive to set new standards in healthcare delivery.


Job Description:

We are currently seeking a Call Centre Executive to join our Central Call Centre team at our Noida location. The ideal candidate will have 3-4 years of experience in managing appointments and calls for hospitals. As a Call Centre Executive, you will be responsible for managing appointments through various sources and handling leads generated from different digital platforms.


Responsibilities:

  • Manage appointments efficiently and accurately using our scheduling system.
  • Handle incoming calls from patients, physicians, and other stakeholders.
  • Respond to inquiries and provide information about hospital services, appointments, and procedures.
  • Follow up on leads generated through digital sources such as our website, social media, and email campaigns.
  • Ensure excellent customer service and patient satisfaction at all times.
  • Collaborate with other departments to coordinate appointments and resolve any scheduling conflicts.
  • Maintain accurate records of calls, appointments, and patient information.


Requirements:

  • Bachelor's degree or equivalent work experience.
  • 3-4 years of experience in a similar role, preferably in a hospital or healthcare setting.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in computer systems and scheduling software.
  • Ability to work effectively in a fast-paced environment.


How to Apply:

Interested candidates are invited to submit their resume to Neeraj Maurya at before April 15th, 2024. Please include "Call Centre Executive Application" in the subject line of your email.


Metro Group of Hospitals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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