Call Center Team Lead
Found in: Talent IN C2 - 3 weeks ago
Job Profile Call Centre Team Lead
Total Work Ex needed 3-5 Years
Job Location Noida
Salary Slab 35K 45K / PM
Responsibilities
Manage the daily running of the call center & proper resource planning (staff / software etc.)
Applying strategies to meet performance targets for sales and call quality
Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues
Monitor random calls to improve quality, minimize errors and track operative performance
Review the performance of staff, identify training needs and plan training sessions
Record statistics, user rates and the performance levels of
the center &prepare reports on these statistics, rates and
performance levels
Requirements and skills
Educational qualification Graduation or equivalent
Good exposure to outbound tele-calling at TL level
Excellent communication skills, both written and verbal
Strong interpersonal skills to be able to deal with people at all levels
Analytical skills to interpret data and trends
A go-getter person with positive attitude
A strong customer focus and excellent telephone manner
Ability to motivate and develop staff & work in team
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