Operations Manager

1 week ago

Rayagada, India Taiyo labs Full time
  • Oversee end-to-end operations of the diagnostic center, ensuring seamless patient experience.
  • Manage front office, laboratory, radiology, phlebotomy, and support staff to ensure efficiency and service quality.
  • Ensure compliance with NABL/NABH standards, healthcare regulations, and company policies.
  • Monitor daily patient flow, report turnaround times (TAT), and service delivery benchmarks.
  • Coordinate with laboratory and technical staff to ensure accuracy and timely delivery of reports.
  • Handle escalated patient queries and resolve complaints effectively.
  • Maintain inventory of medical supplies, consumables, and equipment in coordination with procurement.
  • Ensure preventive maintenance and smooth functioning of diagnostic equipment.
  • Collaborate with HR for recruitment, training, and performance management of staff.
  • Work closely with sales/marketing teams to drive business growth and meet revenue targets.
  • Prepare and present MIS reports on operational efficiency, patient satisfaction, and financial performance.
  • Maintain high standards of hygiene, safety, and infection control at the center.

Qualifications & Requirements

  • Graduate in Healthcare / Life Sciences / Business Administration (MBA in Healthcare Management preferred).
  • 5–8 years of experience in operations management, preferably in a diagnostic center, hospital, or healthcare industry.
  • Strong understanding of diagnostic workflows, laboratory operations, and patient services.
  • Knowledge of healthcare compliance, NABL/NABH standards, and quality protocols.
  • Proven leadership, team management, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and healthcare management software (LIS/HIS).

Key Competencies

  • Leadership & People Management
  • Patient-Centric Approach
  • Operational Excellence & Process Optimization
  • Quality & Compliance Management
  • Decision-Making & Problem Solving

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

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